online store closed who to claim for damaged goods?

Anmucam

We bought a school bag for my son at the end of the summer from schoolbagstation.com which now does not exist. The brand is HYPE so not a cheap schoolbag. Two of the zips have broken so we tried to contact the people we bought it from with no luck. What is our next steps to get this replaced?

McKneff

Brick wall. Unless you paid by card

McKneff

No one or company exists so you have no one to claim from. 
You may be able to do a charge back if debit card or an S75 if the bag was over £100

Other than that repair it.

Sandtree

The company is in the process of being wound up but is still solvent THE SCHOOLBAG STATION LTD insolvency - Find and update company information - GOV.UK (company-information.service.gov.uk) - this is the company listed as the owners of the domain name

Napier Solicitors in Belfast seem to be dealing with the winding up and so you could contact them and present yourself as an unsecured creditor

flashg67

Is Hype the manufacturer - you could try contacting them?

Money_Grabber13579

Sandtree said:

The company is in the process of being wound up but is still solvent THE SCHOOLBAG STATION LTD insolvency - Find and update company information - GOV.UK (company-information.service.gov.uk) - this is the company listed as the owners of the domain name

Napier Solicitors in Belfast seem to be dealing with the winding up and so you could contact them and present yourself as an unsecured creditor

It’s odd, the company is in voluntary liquidation but per the special resolution that was passed, it seems anything but voluntary (it seems to be insolvent). As a result, I suspect you’ll have little joy with getting any money back as a creditor.

longjohnjohnson

Sandtree said:

The company is in the process of being wound up but is still solvent THE SCHOOLBAG STATION LTD insolvency - Find and update company information - GOV.UK (company-information.service.gov.uk) - this is the company listed as the owners of the domain name

Napier Solicitors in Belfast seem to be dealing with the winding up and so you could contact them and present yourself as an unsecured creditor

Insolvent, don't give people false hope.

Lomast

Money_Grabber13579 said:

Sandtree said:

The company is in the process of being wound up but is still solvent THE SCHOOLBAG STATION LTD insolvency - Find and update company information - GOV.UK (company-information.service.gov.uk) - this is the company listed as the owners of the domain name

Napier Solicitors in Belfast seem to be dealing with the winding up and so you could contact them and present yourself as an unsecured creditor

It’s odd, the company is in voluntary liquidation but per the special resolution that was passed, it seems anything but voluntary (it seems to be insolvent). As a result, I suspect you’ll have little joy with getting any money back as a creditor.

Voluntery in terms of they started the winding up petition as apposed to a 3rd party starting the petition 

pinkshoes

I would have a go at contacting the manufacturer but as you have no rights with them, as you didn't buy direct, then anything you get would be a gesture of goodwill.

Might be worth a try thought.

Is the bag genuine and not a fake?

Sandtree

longjohnjohnson said:

Sandtree said:

The company is in the process of being wound up but is still solvent THE SCHOOLBAG STATION LTD insolvency - Find and update company information - GOV.UK (company-information.service.gov.uk) - this is the company listed as the owners of the domain name

Napier Solicitors in Belfast seem to be dealing with the winding up and so you could contact them and present yourself as an unsecured creditor

Insolvent, don't give people false hope.

Companies House state its Members Voluntary Liquidation which can only be used if its solvent; the special resolution passed by the board does state liabilities mean it cannot continue which is somewhat at odds to that. Their 2021 balance sheet shows £70k in the black, an improvement from the 2020 £50k.

If it were insolvent then a Creditor Voluntary Liquidation process should be stated, which despite its name can be initiated by the directors as well as creditors.

See A guide to members' voluntary liquidation (MVL) | The Gazette