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Consumer rights
Archives for November 2021
Discussion List
Online shop has changed the product without warning. what's my rights?
An online food shop I have used for years has changed the product without warning. The packaging is now 4/5 times larger! meaning I cannot store the same amount as before. I then in turn have ordered to much and so the food is wasted and cannot be kept. The company states they never said what packaging it came in, and so…
Hotel complaint
I recently complained about the state of a Travelodge hotel and hearing nothing back after 15 working days sent a follow up email. They had already asked me to send pictures of the issue. See review on trip advisor Travelodge Kingston upon Thames - “ Put me off Travelodge for life “ I then went to ' pay off my credit card…
Are Amazon allowed to do this?
Bought an item off Amazon last night, £33.99. Got a confirmation email that also told me it would be here the following day. This morning I get an email saying they are having trouble sourcing the item. I looked on their website and the item is there priced at 39.99. Six pounds dearer. Contacted them and they eventually…
Company charging me £28 to deliver replacement for damaged goods
Hi, I hope someone will be able to give me some consumer advice. I ordered some flooring from an online company but when the boxes were delivered I noticed afterwards one was damaged and the flooring inside was too. I called them and they said they'd send out a replacement box but after several weeks nothing arrived. After…
dL gym cancellation
i joined DL years ago on a 3 month flexible contract which required 1 months notice. Years later, I questioned why I was paying more than my friend. I was told that I shouldn’t be and it would be reduced. I checked that the conditions would be the same and specifically mentioned 1 months notice., which they Confirmed. Now…
Curry’s cancel order
Just following an alert from numerous bargain sites I ordered a Dell Inspiron laptop from Curry’s on Friday night at the bargain price of £99.98. I received an email acknowledging receipt of the order and then subsequently another email confirming the order and telling me that the item would be delivered this coming Friday…
Cancelling Broadband switch that wasn't agreed by account holder of previous broadband service
Mother switched son's broadband, even though her son was account holder. Apparently a cold call intimating Son had given permission to talk to her. Can son cancel without incurring cancellation fees? Would there be any come back for the mother?
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