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account reactivation

hi there my wife's Gym membership was suspended due to pregnancy and they reactivated the account and took money from her bank account without notifying her at all, no call, text, email or letter, can they do this

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    It depends on the terms and what was agreed.
  • As above.  What period of suspension was agreed?  If they've made a mistake and reactivated it early, just ask them to reinstate the debit.
  • pinkshoes
    pinkshoes Posts: 20,601 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Which gym was it? What do their T&Cs say about re-activation?

    How long after de-activation did they reactivate it? A couple of month later would be unreasonable, but most people start exercising again about 3 months after birth.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • Sandtree
    Sandtree Posts: 10,628 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    bloodevil said:
    hi there my wife's Gym membership was suspended due to pregnancy and they reactivated the account and took money from her bank account without notifying her at all, no call, text, email or letter, can they do this
    What is the method of payment? DD or CPA on a debit/credit card?

    When they suspended it did they advise the date of reinstatement?
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