Ebay sale

superM

Hello, 

I am not sure where to post. 

I sold a watch on ebay. It was £33 plus £5 packaging.

They did not reveive the item and I had to issue the refund. I used special delivery signed for.  I am trying to go through the claim process on Royal Website.

I said the item wa a watch. It came back cannot claim for watches and I should have used special delivery. They will only refund the postage. 

This is unacceptable.  I used a postal service to the value of the itwm.   Is there anything I can do?

2 further items was collected from.my house by Royal Mail. Tracked 48 was used. Todate there is no update on those either. I don't know what going on with Royal Mail.

Thanks

longjohnjohnson

If RM do not cover watches in normal mail then they don't cover it in normal mail and you should use a method that does cover these items.

This should be researched before you send the item.  It would be a good idea to do that in future.

Claim your postage and move on.

Ergates

superM said:

They did not reveive the item and I had to issue the refund. I used special delivery signed for.  I am trying to go through the claim process on Royal Website.

I said the item wa a watch. It came back cannot claim for watches and I should have used special delivery. They will only refund the postage. 

But.... you did use special delivery... ?

longjohnjohnson

Ergates said:

superM said:

They did not reveive the item and I had to issue the refund. I used special delivery signed for.  I am trying to go through the claim process on Royal Website.

I said the item wa a watch. It came back cannot claim for watches and I should have used special delivery. They will only refund the postage. 

But.... you did use special delivery... ?

I suspect a typo of some description.

SD is signed for by default, there's no reason why anyone would refer to it by that.

There is a separate signed for service that the OP is far more likely to have bought.

I did notice that RM says "watches with a retail value over £100" so did the watch retail for over £100 OP?

https://personal.help.royalmail.com/app/answers/detail/a_id/91/~/sending-valuables%2C-money-%26-jewellery-in-the-uk

Ms_Chocaholic

Have you checked the tracking? Did you upload the number to the sale item on Ebay?

Alderbank

RM actually say: 
Watches (the cases of which are made totally or mainly of precious metal) with a retail value of greater than £100
The OP says they sold the watch for £33 plus £5 packaging.
Based on that I bet the watch case was not gold or platinum and should not be excluded

longjohnjohnson

Alderbank said:

RM actually say: 
Watches (the cases of which are made totally or mainly of precious metal) with a retail value of greater than £100
The OP says they sold the watch for £33 plus £5 packaging.
Based on that I bet the watch case was not gold or platinum and should not be excluded

It doesn't matter what material it is made of, the retail value is what matters.  Or are you saying that Casio G-Shock watches made of plastic should not be excluded?

https://g-shock.co.uk/ga-2100ske-7aer

olgadapolga

longjohnjohnson said:

Alderbank said:

RM actually say: 
Watches (the cases of which are made totally or mainly of precious metal) with a retail value of greater than £100
The OP says they sold the watch for £33 plus £5 packaging.
Based on that I bet the watch case was not gold or platinum and should not be excluded

It doesn't matter what material it is made of, the retail value is what matters.  Or are you saying that Casio G-Shock watches made of plastic should not be excluded?

https://g-shock.co.uk/ga-2100ske-7aer

Even if the retail value was over £33 and the OP had used the pertinent RM service, RM would only pay out on the sale value of £33!

If I was the OP, I'd be escalating my complaint upwards. There is another internal team who will look at the claim again, then after that there's the Postal Review Panel and other options beyond that.

Sandtree

Ms_Chocaholic said:

Have you checked the tracking? Did you upload the number to the sale item on Ebay?

There is no "tracking" for Signed For service only a final delivered/signature (you cannot see the package en route like you can with SD or a courier)

Ms_Chocaholic

Sandtree said:

Ms_Chocaholic said:

Have you checked the tracking? Did you upload the number to the sale item on Ebay?

There is no "tracking" for Signed For service only a final delivered/signature (you cannot see the package en route like you can with SD or a courier)

Yes you are correct, sorry - I used the wrong phrase, I guess Royal Mail call the service "track your item".  I do know the difference but I still wonder if OP uploaded the postage reference number to Ebay.

Sandtree

Ms_Chocaholic said:

Sandtree said:

Ms_Chocaholic said:

Have you checked the tracking? Did you upload the number to the sale item on Ebay?

There is no "tracking" for Signed For service only a final delivered/signature (you cannot see the package en route like you can with SD or a courier)

Yes you are correct, sorry - I used the wrong phrase, I guess Royal Mail call the service "track your item".  I do know the difference but I still wonder if OP uploaded the postage reference number to Ebay.

They can but unless it shows a signature/delivered then its going to support the buyer's case not the OPs.

On the basis the OP is making a claim against RM I'd assume it doesnt have a delivery confirmation.