Ebay sale

jonesey1985

 said:

 said:

Alderbank said:

RM actually say: 
Watches (the cases of which are made totally or mainly of precious metal) with a retail value of greater than £100
The OP says they sold the watch for £33 plus £5 packaging.
Based on that I bet the watch case was not gold or platinum and should not be excluded

It doesn't matter what material it is made of, the retail value is what matters.  Or are you saying that Casio G-Shock watches made of plastic should not be excluded?

Even if the retail value was over £33 and the OP had used the pertinent RM service, RM would only pay out on the sale value of £33!

If I was the OP, I'd be escalating my complaint upwards. There is another internal team who will look at the claim again, then after that there's the Postal Review Panel and other options beyond that.

What it sold for is not relevant, its retail value is.

They obviously have their reasons for refusing certain items in lower value services (presumably because of their tendency to "disappear") so I don't see what there is to complain about.  The OP paid for a service that was not suitable for the product they were sending. It happens a lot, but it's the responsibility of the sender to research the features of the service before they send the item.

ThumbRemote

How have RM determined the retail value of the watch? If it has sold on ebay for £33, I would expect the retail value to be similar. 

The retail value is the current retail value, not the new price. I would attempt to provide evidence that the retail value for that model of watch, second hand, is less than £100. 

jonesey1985

ThumbRemote said:

How have RM determined the retail value of the watch? If it has sold on ebay for £33, I would expect the retail value to be similar. 

The retail value is the current retail value, not the new price. I would attempt to provide evidence that the retail value for that model of watch, second hand, is less than £100. 

There is nothing to suggest that it's the sold price.

Most people would consider the "retail price" to be whatever it's selling for at retail, not what someone got for it on eBay.

sheramber

Royal Mail compensation is based on the cost of  acquiring it to the sender, with documentary proof of that cost. the age/ condition   of the item  is also taken into account.

jonesey1985

sheramber said:

Royal Mail compensation is based on the cost of  acquiring it to the sender, with documentary proof of that cost. the age/ condition   of the item  is also taken into account.

Compensation is, but not the rules on what is or isn't covered.

Alderbank

The OP has not been back to clarify what they actually did, but I think Olgadapolga above is on the right track.

RM don't say you can't send a watch but they say they won't pay the normal compensation. However that applies to their own confusing definition of what a 'watch' is (something in a gold case and worth >£100). The OP has said they want to claim for a lost 'watch' which RM have wrongly assumed to be their definition of 'watch'. Confused yet? I am!

As Olga says, the issue should be escalated to a competent manager who will sort it out.

jonesey1985

Alderbank said:

The OP has not been back to clarify what they actually did, but I think Olgadapolga above is on the right track.

RM don't say you can't send a watch but they say they won't pay the normal compensation. However that applies to their own confusing definition of what a 'watch' is (something in a gold case and worth >£100). The OP has said they want to claim for a lost 'watch' which RM have wrongly assumed to be their definition of 'watch'. Confused yet? I am!

As Olga says, the issue should be escalated to a competent manager who will sort it out.

They say they won't pay compensation at all if the retail value is above £100 and the case is made totally or mainly of a precious metal.  That's not a confusing definition.  Nor is what a watch is.  It's obvious what is or isn't a watch.

The OP said it was a watch. RM's definition is largely irrelevant (although they appear to agree with them that it is a watch.)

The question is if it has a case mainly or totally made of a precious metal and if its retail value is greater than £100.  If it is, they're stuffed. If it isn't they can complain.