Uswitch Making Claim??????

gilbertspoon

I followed Uswitch advice and changed to an energy supplier that collapsed/ceased trading.

How responsible legally are Uswitch for the advice they gave me?

Can I make some form of claim against them if I am put on a tariff that is higher than the

Rate I would have been on if the company they advised me to change to had not ceased trading?

Can I make any kind of claim against them???

Carrot007

gilbertspoon said:

I followed Uswitch advice and changed to an energy supplier that collapsed/ceased trading.

How responsible legally are Uswitch for the advice they gave me?

Can I make some form of claim against them if I am put on a tariff that is higher than the

Rate I would have been on if the company they advised me to change to had not ceased trading?

Can I make any kind of claim against them???

You have more chance of winning the lottery without buying a ticket.

user1977

Do you think they gave you any advice about the creditworthiness of the supplier?

elsien

They don’t advise you to change. 

You plug the figures in, they give the different tariffs, you choose which one to go with.
Whatever happened to personal responsibility and doing your own research? 

Alderbank

I have a small amount sympathy for the OP. In the middle of the Uswitch front page they boast in big letters:
Why choose Uswitch? Expert advice. So perhaps we could forgive the OP for thinking they give advice.

But buried in small print at the back in terms and conditions:

By providing our service we are not giving you any investment, financial or other advice 

Not perhaps the best example of transparency in a website

The_Fat_Controller

Compo culture at its best !!!!!

@gilbertspoon thanks for the best laugh of the day so far.

user1977

Alderbank said:

I have a small amount sympathy for the OP. In the middle of the Uswitch front page they boast in big letters:
Why choose Uswitch? Expert advice. So perhaps we could forgive the OP for thinking they give advice.

But buried in small print at the back in terms and conditions:

By providing our service we are not giving you any investment, financial or other advice 

Not perhaps the best example of transparency in a website

That's surely just "experts in comparing tariffs", not some sort of implicit guarantee about all sort of ancillary stuff.

Sandtree

user1977 said:

Alderbank said:

I have a small amount sympathy for the OP. In the middle of the Uswitch front page they boast in big letters:
Why choose Uswitch? Expert advice. So perhaps we could forgive the OP for thinking they give advice.

But buried in small print at the back in terms and conditions:

By providing our service we are not giving you any investment, financial or other advice 

Not perhaps the best example of transparency in a website

That's surely just "experts in comparing tariffs", not some sort of implicit guarantee about all sort of ancillary stuff.

Then there should be a carve out in the not giving you any advice however my reading is slightly different...

The full home page says:

Expert advice

You want to make the right decision. Our customer care team is here to help seven days a week.

The "Terms and Conditions" are more explicitly "Uswitch Website Terms of Use"... so arguably the website doesnt give advice but the customer care team do (and arent covered by the terms of use)

sheramber

How would uswitch, or anybody else, know in advance that energy companies were going to go into dire straits and some collapse.

user1977

Sandtree said:

user1977 said:

Alderbank said:

I have a small amount sympathy for the OP. In the middle of the Uswitch front page they boast in big letters:
Why choose Uswitch? Expert advice. So perhaps we could forgive the OP for thinking they give advice.

But buried in small print at the back in terms and conditions:

By providing our service we are not giving you any investment, financial or other advice 

Not perhaps the best example of transparency in a website

That's surely just "experts in comparing tariffs", not some sort of implicit guarantee about all sort of ancillary stuff.

The "Terms and Conditions" are more explicitly "Uswitch Website Terms of Use"... so arguably the website doesnt give advice but the customer care team do (and arent covered by the terms of use)

In which case it depends whether they actually gave any relevant advice.

Just because somebody is giving you advice within their area of expertise doesn't mean they need to add a bunch of disclaimers listing the things they're not giving you advice about.

Sandtree

user1977 said:

Sandtree said:

user1977 said:

Alderbank said:

I have a small amount sympathy for the OP. In the middle of the Uswitch front page they boast in big letters:
Why choose Uswitch? Expert advice. So perhaps we could forgive the OP for thinking they give advice.

But buried in small print at the back in terms and conditions:

By providing our service we are not giving you any investment, financial or other advice 

Not perhaps the best example of transparency in a website

That's surely just "experts in comparing tariffs", not some sort of implicit guarantee about all sort of ancillary stuff.

The "Terms and Conditions" are more explicitly "Uswitch Website Terms of Use"... so arguably the website doesnt give advice but the customer care team do (and arent covered by the terms of use)

In which case it depends whether they actually gave any relevant advice.

Just because somebody is giving you advice within their area of expertise doesn't mean they need to add a bunch of disclaimers listing the things they're not giving you advice about.

Other than investment and financial advice is a regulated activity and hence belts and braces... the "or any other" is the unnecessary catchall probably

Look at the footer here and you'll see something similar:

This info does not constitute financial advice, always do your own research on top