Faulty Carpet and associated issues

Dziet_Sma

I bought a carpet back in April and it was fitted within a few weeks. It was for a large room and cost £600, paid on credit card.  Just after this I had a brand new, large suite delivered.

Within a few weeks there was clearly a fault with the carpet, bits of fibre were coming up.  I contacted the shop who sent someone to inspect it.  He took some photos and said it looked like a manufacturing fault and said he would get back to manufacurer and advise.

I waited and waited and eventually had to chase up the shop who had just sat on the complaint and done noting - which they admitted.  They apologised and said they would send an independent inspector out who, if he agreed, would then go back to them and the manufacturer.  He inspected a couple of weeks later and again agreed that it was a fault with the fibre manufacture and I needed a new carpet and said he'd get back to the shop and manufacturer and advise.  I had to chase the shop again who eventually said the manufacturer had agreed to replace the carpet and said they'd contact me within a week to arrange a fitting date - they didn't, so I left it a few weeks and called them, and they apologised again for not getting back to me but had the new carpet.

So the shop have !!!!!! me off by letting this drag on for months and me having to chase several times, on top of the fact I have nowhere to put my brand new suite, which is massive and have to remove and replace it and other furniture, which is a direct result of the carpet being faulty. So it's going to be an inconvenience and take a few hours to sort things.

My question is, is it reasonable of me to seek compensation for this? I probably wouldn't bother if the shop hadn't been so crap at dealing with this and letting it drag on for months.

When I told them it was a big inconvenience and what would they do, they said the manufacturer will do nothing for me, so I had to remind them my contract was with them. They didn't seem to get that.

Aylesbury_Duck

Dziet_Sma said:

I bought a carpet back in April and it was fitted within a few weeks. It was for a large room and cost £600, paid on credit card.  Just after this I had a brand new, large suite delivered.

Within a few weeks there was clearly a fault with the carpet, bits of fibre were coming up.  I contacted the shop who sent someone to inspect it.  He took some photos and said it looked like a manufacturing fault and said he would get back to manufacurer and advise.

I waited and waited and eventually had to chase up the shop who had just sat on the complaint and done noting - which they admitted.  They apologised and said they would send an independent inspector out who, if he agreed, would then go back to them and the manufacturer.  He inspected a couple of weeks later and again agreed that it was a fault with the fibre manufacture and I needed a new carpet and said he'd get back to the shop and manufacturer and advise.  I had to chase the shop again who eventually said the manufacturer had agreed to replace the carpet and said they'd contact me within a week to arrange a fitting date - they didn't, so I left it a few weeks and called them, and they apologised again for not getting back to me but had the new carpet.

So the shop have !!!!!! me off by letting this drag on for months and me having to chase several times, on top of the fact I have nowhere to put my brand new suite, which is massive and have to remove and replace it and other furniture, which is a direct result of the carpet being faulty. So it's going to be an inconvenience and take a few hours to sort things.

My question is, is it reasonable of me to seek compensation for this? I probably wouldn't bother if the shop hadn't been so crap at dealing with this and letting it drag on for months.

When I told them it was a big inconvenience and what would they do, they said the manufacturer will do nothing for me, so I had to remind them my contract was with them. They didn't seem to get that.

No harm in asking, but you're not entitled to anything unless you incur actual costs.

Bradden

I agree it's reasonable to ask for compensation for the poor way they've handled this... saldy they are unlikely to agree based on how bad they've been already.