Blinds Direct Returns

fiddle290

Hello, I ordered a made to measure wooden blind that arrived poorly made. I had to send photos to show all the problems, which there were many. A replacement was sent, however, the courier left it outside when it was pouring rain so packaging disintegrated and cream ribbon got dirty.  I called and spoke to the rudest lady who told me nothing to do with them.  I argued it was and requested a refund and told them to pick up blinds. More pictures sent and emails saying it wasn’t their policy to give refunds and they’d do another blind.  I refused blind as having 2 taking up space and I can’t dispose of them was quite enough.  I know ordering items online I’m entitled to a refund but they are saying I’m not as it was made to measure.  I do not want a third blind, I have 2 that need to be gotten rid of and cannot. Any advice on what I’m entitled to and get from them would be greatly received.