Zara company policy direct against consumer rights

Consumeraide

bought the item showing the price Tag in Euros 99- went  to the till then charges £119 pounds 

disappointment part is : it went to higher management and they are are not apologizing or honouring the price of 99 euros or equal in pounds which should be around 89pounds 

but they have charged 119 Pounds 

I believed this direct exploitation of consumer interest 1. charging the price of Euros and charging more pounds and mistreating UK consumer with the price over charge.

kindly investigate and advise 

thanks

Bradden

It possibly isexplotation...Brexit I think it's probably to be expected as we are no longer in the EU.

emmajones1976

They should have prices in both euros and pounds just like H&M do although you will be charged in pounds, if we lose out because of the conversion or the new Brexit arrangement then its tough titties.

JJ_Egan

(kindly investigate and advise)

Who ??  this is a forum and you are posting in Kindness and Positive .

If price was in Euros then it reads as a non UK purchase ??  and not subject to UK Consumer laws .

ZARA is a Spanish company

emmajones1976

JJ_Egan said:

(kindly investigate and advise)

Who ??  this is a forum and you are posting in Kindness and Positive .

If price was in Euros then it reads as a non UK purchase ??  and not subject to UK Consumer laws .

See above. Some retailers have their tags showing multiple currencies, you pay the price for the correct currency, I suspect the transaction was in the UK and the £ price had fallen off or was obscured in some way. 

LaHostessAvecLaMostess

emmajones1976 said:

JJ_Egan said:

(kindly investigate and advise)

Who ??  this is a forum and you are posting in Kindness and Positive .

If price was in Euros then it reads as a non UK purchase ??  and not subject to UK Consumer laws .

See above. Some retailers have their tags showing multiple currencies, you pay the price for the correct currency, I suspect the transaction was in the UK and the £ price had fallen off or was obscured in some way. 

A Google Image search seems to show a number of examples of where a price sticker in currency A is placed over the price tag of currency B at Zara.  As they are an international retailer it's possible that stock has been shifted between regions, or maybe even that they have a base price applied to all which is then covered over by the local price.

OP, ultimately there is no legislation that says you have the right to pay what they pay in, for example, the EU, for a product and no right to demand they sell it to you at the price on the label.  Whilst there is protection against misleading pricing (which is a matter between them and Trading Standards) there is also an acceptance that mistakes are made.  The most likely explanation is that someone forgot to apply the appropriate UK price sticker over the EU one, or the UK one fell off.

onashoestring

If you are not happy with the price and have not used the item you can take it back to Zara for a refund . 

pogofish

How is this anything positive or a "kindness"?

user1977

The Euros price is obviously only applicable in the Eurozone (and even then, maybe only in one particular country e.g. Ireland), I wouldn't think it reasonable to interpret it as being something they'd simply convert at a UK till.

In any event, you don't have any consumer right to pay what's on a price label - if they're deliberately using misleading price labels, that's potentially a trading standards offence, not something consumers can pursue.

Sandtree

I'd strongly advise against looking at prices of items in the USA if you are concerned that a Spanish company charges UK customers more than its home currency customers!

TELLIT01

Sandtree said:

I'd strongly advise against looking at prices of items in the USA if you are concerned that a Spanish company charges UK customers more than its home currency customers!

Very true.  It's common to find an item priced at, for example, $100 in the USA, for sale in the UK at £100.