Item shrunk in wash

Jackim1968

I purchased a designer sweatshirt online, I used Klarna pay in 3 as payment method. 

Item was worn and washed according to instructions, 
long story it’s shrunk and I returned Item. Stating it had been worn, washed, and shrunk. 

They have replied saying it’s been returned without tags, worn and they won’t accept it back and they are returning it to me 
They also stated that they have spoke to Klarna and they agree with the shop
They only told them ut had been returned worn 😡 
They are now ignoring my emails and what’s app messages 😡 

user1977

What country is the "shop" in?

Jackim1968

it’s it’s in Uk same country as me ty 

Penguin_

Who is the retailler?

Jackim1968

Zap clothing it’s a designer shop 

TELLIT01

The problem for the OP may be in proving that they washed in accordance with the label.

Sandtree

You need to make it clear that you are returning the item as you are stating its faulty in that it shrank by an unacceptable amount... if you had it less than 30 days then you can state you are rejecting it, if its more than 30 days its up to the retailer to decide how to deal with the return (ie replace, refund).

With this type of issue it can inevitably come down to a debate on if it was faulty or if its user error or within acceptable margins

Jackim1968

My son buys a lot of designer gear I always wash according to instructions, as its to expensive to replace, 

Hand wash or dry cleaners,  His motto is quality over quantity 
The item is  also less  than 2 weeks old,  and cost  quite a bit of money 

JJ_Egan

As you see the word Designer does not mean quality .

Tell them you are returning under your Consumer Rights as not fit for purpose .

Next step would be an LBA  letter before action/ claim google for templates .

Sandtree

Jackim1968 said:

My son buys a lot of designer gear I always wash according to instructions, as its to expensive to replace, 

Hand wash or dry cleaners,  His motto is quality over quantity 
The item is  also less  than 2 weeks old,  and cost  quite a bit of money 

Depending on exactly what you consider "designer" the chances are he is deciding marketing budget over quantity or quality. Durability, whilst often synonymous with quality, is a different dimension and one that should be considered if quantity is to be avoided (which it should be).

Handwashing is good, dry cleaning is terrible on a number of fronts but the only option for some garments but still should be kept to a minimum with spot cleaning etc where possible... thankfully things like wool which may not be able to be handwashed doesnt hold smells and so can potentially go long spells between cleans. 

Jackim1968

Returned item again and stated my consumer rights, 
they still say they are not refunding,  and have a right to get it inspected by their supplier, 
So now they have the top aswell as my money and seemingly I have to wait and see what the supplier says 
any advice 
thanks in advance