Item shrunk in wash

the_lunatic_is_in_my_head

Manxman_in_exile said:

unholyangel said:

Manxman_in_exile said:

@unholyangel -  a couple of months ago I think it was suggested to the OP by @the_lunatic_is_in_my_head that the trader may not have supplied the necessary information "in a durable form" regarding the OP's cancellation rights, and that this failure might offer the OP a way forward. 

I can't remember the exact details - you'd have to read back through the whole thread to get the full picture.  The reason I asked the OP exactly what she told the supplier when she returned it was to ascertain if she'd explained the reason in terms of cancellation as opposed to faulty goods ... 

... but I don't have faith that the OP is understanding what's been put to him. ..

... Plus the OP seemed to only want to return it because he thinks the shrinking is a fault. 

Yes.  I don't think they understand the point either.  I suspect they returned it saying simply that it was "because it shrank".

The OP did indeed return the item stating it had shrunk and as the retailer came to the conclusion of improper cleaning they returned the garment to the OP.

Unfortunately I don't think the OP fully understood the advice given on cancelling the contract under the extended cancellation period either.