Item shrunk in wash

born_again

Jackim1968 said:

Hi,
An update they are still not refunding and are still saying I washed it incorrectly, 

Could drying it on a radiator shrink it as the label only says do not tumble dry 
 Thanks in advance 

Yes, it could.

Jackim1968

Hi, 
Still not resolved, and could anybody point me in the right direction of getting my sweatshirt inspected to prove it was washed correctly.
Zap are ignoring emails, they have ignored trading standards, I am not at the stage where County court is my only option
Zap clothing customer service is deplorable 

sheramber

Jackim1968 said:

Hi, 
Still not resolved, and could anybody point me in the right direction of getting my sweatshirt inspected to prove it was washed correctly.
Zap are ignoring emails, they have ignored trading standards, I am not at the stage where County court is my only option
Zap clothing customer service is deplorable 

I don't think the washing is the problem. It is more likely  the drying on the radiator .

The shrinking of cotton clothes generally occurs in the drying process only. This drying process also has to have a heat source like a gas or electric dryer. This rapid drying process causes the natural fibers of the cloth to become scrunched together. This is the shrinking process. 

https://www.cottonmill.com/how-do-i-care-for-my-100-cotton-clothes/#:~:text=The shrinking of cotton clothes,This is the shrinking process.

Manxman_in_exile

When you returned it to them, exactly what did you tell Zap?

unholyangel

sheramber said:

Jackim1968 said:

Hi, 
Still not resolved, and could anybody point me in the right direction of getting my sweatshirt inspected to prove it was washed correctly.
Zap are ignoring emails, they have ignored trading standards, I am not at the stage where County court is my only option
Zap clothing customer service is deplorable 

I don't think the washing is the problem. It is more likely  the drying on the radiator .

The shrinking of cotton clothes generally occurs in the drying process only. This drying process also has to have a heat source like a gas or electric dryer. This rapid drying process causes the natural fibers of the cloth to become scrunched together. This is the shrinking process. 

https://www.cottonmill.com/how-do-i-care-for-my-100-cotton-clothes/#:~:text=The shrinking of cotton clothes,This is the shrinking process.

Was just about to ask the fibre as i suspected cotton as soon as i read the first post. Cotton can shrink massively. It's not a fault. You normally end up having to stretch or reshape natural fibres when wet/as they dry. 

Why is it that we seem to have lost so much basic knowledge. Like cotton shrinking, lemon juice/vinegar/bicarb being great cleaning tools etc? 

Manxman_in_exile

@unholyangel -  a couple of months ago I think it was suggested to the OP by @the_lunatic_is_in_my_head that the trader may not have supplied the necessary information "in a durable form" regarding the OP's cancellation rights, and that this failure might offer the OP a way forward. 

I can't remember the exact details - you'd have to read back through the whole thread to get the full picture.  The reason I asked the OP exactly what she told the supplier when she returned it was to ascertain if she'd explained the reason in terms of cancellation as opposed to faulty goods ... 

unholyangel

Manxman_in_exile said:

@unholyangel -  a couple of months ago I think it was suggested to the OP by @the_lunatic_is_in_my_head that the trader may not have supplied the necessary information "in a durable form" regarding the OP's cancellation rights, and that this failure might offer the OP a way forward. 

I can't remember the exact details - you'd have to read back through the whole thread to get the full picture.  The reason I asked the OP exactly what she told the supplier when she returned it was to ascertain if she'd explained the reason in terms of cancellation as opposed to faulty goods ... 

I've went back and read after your post but I don't have faith that the OP is understanding what's been put to him. For instance the company seem to have said they sent the notice required, in the order confirmation but the OP has only referred to an invoice. 

Plus the OP seemed to only want to return it because he thinks the shrinking is a fault. 

Manxman_in_exile

unholyangel said:

Manxman_in_exile said:

@unholyangel -  a couple of months ago I think it was suggested to the OP by @the_lunatic_is_in_my_head that the trader may not have supplied the necessary information "in a durable form" regarding the OP's cancellation rights, and that this failure might offer the OP a way forward. 

I can't remember the exact details - you'd have to read back through the whole thread to get the full picture.  The reason I asked the OP exactly what she told the supplier when she returned it was to ascertain if she'd explained the reason in terms of cancellation as opposed to faulty goods ... 

... but I don't have faith that the OP is understanding what's been put to him. ..

... Plus the OP seemed to only want to return it because he thinks the shrinking is a fault. 

Yes.  I don't think they understand the point either.  I suspect they returned it saying simply that it was "because it shrank".

bris

When I was in menswear retail we occasionally had returns for this problem.

Getting a refund for the customer was actually pretty difficult.

We would have to send the item back to the supplier who would liase with the manufature.

The problem was that when these goods are designed and manufactured they are rigorously tested for shrinkage, It's why the washing instructions are so important.

This is why it's proving difficult to get them to refund..

The only time I can ever remember this happening was with a pair of Lacoste boots that should have been waterproof but failed in heavy weather. They recalled the style in question although you would expect Lacoste to have good customer service. 

edwel1793

bris said:

When I was in menswear retail we occasionally had returns for this problem.

Getting a refund for the customer was actually pretty difficult.

We would have to send the item back to the supplier who would liase with the manufature.

The problem was that when these goods are designed and manufactured they are rigorously tested for shrinkage, It's why the washing instructions are so important.

This is why it's proving difficult to get them to refund..

The only time I can ever remember this happening was with a pair of Lacoste boots that should have been waterproof but failed in heavy weather. They recalled the style in question although you would expect Lacoste to have good customer service. 

Oftentimes too, they would highlight the washing instructions and use that as a rebut.