Goods not matching description & PayPal

sargan

I ordered a present for my wife, placed an order with PayPal, (£29) when it eventually turned up (way too late for her birthday) the material was very thin and poor quality not  'thick & luxurious' as described.

It was also the wrong size again not as advertised.

Emailed the contact ... service@unleen.com     emails bounce, as permanently undeliverable

There was a returns card - but no address, advising to request return authorisation first .... no answer from that email address, tried multiple times.

I raised a case with PayPal  ... the seller replied by offering 30% discount - I responded I want a full refund as goods are not as described ....

No further response - so raised a case with PayPal they advised that they will only consider a refund once I have returned goods to seller ..... the cost to return goods (cheapest) is £65  and PayPal advise they will only cover postage to £15

Compounded issue - on several couriers they state  Chinese Customs will not allow the import of any goods that are made in China ..... so legally I can't return these.

I appealed to them that if I sent back to get a refund it cost far too much and as they won't refund more than £15 can they help.

The payment by PayPal was then cross charged to my MasterCard credit card  ...... my question is do I have any claim I can initiate on Mastercard to refund the cost, and they reclaim from PayPal.

I did not know I was buying from China, I thought I was buying from a UK stockist..... and probably wouldn't have bought, had I been aware.

LaHostessAvecLaMostess

A chargeback is going to require you to return the goods too, and it's entirely possible they will decline it as PayPal have upheld their end of the bargain, transferring money from your card to the seller.  It's also likely to end up with your PayPal account being put into the negative, with you ultimately being barred from PayPal if you don't repay the debt.

Ultimately you're really just going to have to chalk this up to experience, and avoid buying from sites that look like they've been made by children.  There's a good chance they're a Chinese seller and the goods will be a load of crap.

bris

You can try a chargeback on your card but it will cost you your Paypal account as they are the ones who would end up paying and they would then put a debt for the amount on your account so you would just end up owing Paypal.

When buying anything online, especially from a website you don't know you should really do a bit research on them.

There are thousands of cheap sellers out there and a .co.uk website doesn't mean they are UK based.

user1977

bris said:

You can try a chargeback on your card but it will cost you your Paypal account as they are the ones who would end up paying and they would then put a debt for the amount on your account so you would just end up owing Paypal.

When buying anything online, especially from a website you don't know you should really do a bit research on them.

There are thousands of cheap sellers out there and a .co.uk website doesn't mean they are UK based.

To be fair, the details on the website are in fact a UK registered company: https://find-and-update.company-information.service.gov.uk/company/12186267/officers

but with Chinese shareholders/director and I suspect no real life assets in the UK.

They didn't make a lot of effort in customising their terms and conditions:

"This website is operated by Site Name. Throughout the site, the terms “we”, “us” and “our” refer to Site Name." etc

LaHostessAvecLaMostess

user1977 said:

bris said:

You can try a chargeback on your card but it will cost you your Paypal account as they are the ones who would end up paying and they would then put a debt for the amount on your account so you would just end up owing Paypal.

When buying anything online, especially from a website you don't know you should really do a bit research on them.

There are thousands of cheap sellers out there and a .co.uk website doesn't mean they are UK based.

To be fair, it is in fact a UK registered company: https://find-and-update.company-information.service.gov.uk/company/12186267/officers

but with Chinese shareholders/director and I suspect no real life assets in the UK.

They didn't make a lot of effort in customising their terms and conditions:

"This website is operated by Site Name. Throughout the site, the terms “we”, “us” and “our” refer to Site Name." etc

They rarely do, which is a dead giveaway for these Chinese sellers.

The other being poor grammar/spelling and literally everything having sale prices.

Sandtree

What are the goods such that a luxury version is only £29 but shipping is £65?

Assuming you logged into paypal to pay the problem with a chargeback is that it just comes out of your paypal account and so you owe them the money. If you paid without logging into paypal so the money went directly to the merchants paypal account then a chargeback will work 

LaHostessAvecLaMostess

Sandtree said:

What are the goods such that a luxury version is only £29 but shipping is £65?

Assuming you logged into paypal to pay the problem with a chargeback is that it just comes out of your paypal account and so you owe them the money. If you paid without logging into paypal so the money went directly to the merchants paypal account then a chargeback will work 

To be honest I wouldn't bother shipping it back, it's just more money down the drain.  More than likely it will just disappear into the ether.

Sandtree

LaHostessAvecLaMostess said:

Sandtree said:

What are the goods such that a luxury version is only £29 but shipping is £65?

Assuming you logged into paypal to pay the problem with a chargeback is that it just comes out of your paypal account and so you owe them the money. If you paid without logging into paypal so the money went directly to the merchants paypal account then a chargeback will work 

To be honest I wouldn't bother shipping it back, it's just more money down the drain.  More than likely it will just disappear into the ether.

My point was most likely going to be more about the chances of getting a luxury XXX for £29 inc P&P... unless it was a dish cloth (in which case it has Apple's cleaning cloth beat) or such then the price should have been a real indicator that it was not going to be luxurious. 

Unfortunately people believe online adverts that you can get a £6,000 quality wedding dress for £60 (inc P&P) buy cutting out the middleman etc and the reality is that quality products do cost more... you can cut a good slug by going for less known brands etc but not the levels that these types of semi-scam sites offer

LaHostessAvecLaMostess

Sandtree said:

LaHostessAvecLaMostess said:

Sandtree said:

What are the goods such that a luxury version is only £29 but shipping is £65?

Assuming you logged into paypal to pay the problem with a chargeback is that it just comes out of your paypal account and so you owe them the money. If you paid without logging into paypal so the money went directly to the merchants paypal account then a chargeback will work 

To be honest I wouldn't bother shipping it back, it's just more money down the drain.  More than likely it will just disappear into the ether.

My point was most likely going to be more about the chances of getting a luxury XXX for £29 inc P&P... unless it was a dish cloth (in which case it has Apple's cleaning cloth beat) or such then the price should have been a real indicator that it was not going to be luxurious. 

Unfortunately people believe online adverts that you can get a £6,000 quality wedding dress for £60 (inc P&P) buy cutting out the middleman etc and the reality is that quality products do cost more... you can cut a good slug by going for less known brands etc but not the levels that these types of semi-scam sites offer

Well yes, I suppose.

I would point out from experience (essentially mystery shopping, I'm not fooled by these sites myself) that some of the stuff has fairly premium prices, but is still tat.  I'm talking £60+ jumpers and the like.  Sadly even price is not an indication of quality when it comes to these sellers...

Sandtree

LaHostessAvecLaMostess said:
I would point out from experience (essentially mystery shopping, I'm not fooled by these sites myself) that some of the stuff has fairly premium prices, but is still tat.  I'm talking £60+ jumpers and the like.  Sadly even price is not an indication of quality when it comes to these sellers...

Absolutely, there are some fairly tatty £600 jumpers too but was more focusing on this explicit set of circumstances where the old adage of "if its seems too good to be true it probably is" probably should apply. 

born_again

If only people would read Returns information & T/C which are often the give away on these companies, before pressing buy..