IKEA Kitchen Compensation / Issues

BIGANDYT

Hi there, I'm looking for advice, we went into IKEA kitchens in May and configured a kitchen, they advised it would take 6-8 weeks so we cancelled with Wren and went with IKEA.

7-8 months on we still don't have the kitchen fully fitted, its pretty much there but waiting on the fitter to come back and finish off.

For 6 months we were without any cooking facilities and had to wash up in the downstairs toilet basin.

The reason it took so long was mostly due to:

1. Issues with the designs and them adding extra lighting / white goods we told them we didn't want.
2. 5-12 days turnaround for a response to every single email we sent.
3. 2-3 month wait for their fitter.
4. Issues with the finance systems (not working on multiple devices and browsers at different points in the process)
5. Them forgetting to ask the fitting team to take payment and booking the quartz fitters.
6. No communication between their multiple teams or project management of the process.

Honestly it's been hellish and id never go through this process again, 6 -7 months with 3 kids, and not being able to cook proper meals has been awful.

I sent them a mail detailing the issues and why we are dissatisfied, and requesting that they consider compensating us for the inconvenience caused, but its been 7 days and no reply.

Could anyone advise if there are any next steps I can take, or advice on how to deal with this? Could I take them to a small claims court? Is it worth going down that route.

Wouldn't normally bother but it's been so bad I feel it's only right.

Thanks,

Andy

JJ_Egan

Compensation  ask nicely or engage a solicitor .

Aylesbury_Duck

You need to come up with a sensible figure.  Just asking for compensation will probably be brushed off.  Ideally, you'd be able to show some genuine monetary losses as well as the inconvenience side of things.  e.g. how much did you spend on takeaways, microwave meals, etc. above what you'd normally spend on groceries?  If you can come up with a reasonable figure, e.g. it cost us £20 per week extra in food for 20 weeks, then a claim becomes more plausible and reasonable and therefore is likely to be more carefully considered.  Go in too greedy and they'll probably just reject, and then you're into small claims which will take ages and you will have to show your actual losses.