Supplier advertised 48 port PoE switch, delivered 48 port non-PoE switch

neildavies17

I recently bought a Ubiquiti Unifi 48 port PoE switch from CCL Online, through one of their eBay adverts.  When the switch finally arrived, it turned out not to be PoE.

I called them explaining this, and they said they would speak to the supplier.  They did and asked me to send photos of the box, and the serial number.

They then came back and said there was an issue, as this isn't a PoE switch.  (A PoE switch is Power over Ethernet and allows you to supply network and power on one cable to power and use say, a VoIP phone.)  It went back and forth a little, with them asking me to return the switch and me saying I didn't want to, as I wanted a replacement switch which under the Sale of Goods Act (1979) we had a contract to supply and pay for.

The supplier has said they cannot supply a PoE switch for the price I paid.

I'd like to know what my rights are and can they held to their contract please?

Thanks in advance.

Aylesbury_Duck

neildavies17 said:

I recently bought a Ubiquiti Unifi 48 port PoE switch from CCL Online, through one of their eBay adverts.  When the switch finally arrived, it turned out not to be PoE.

I called them explaining this, and they said they would speak to the supplier.  They did and asked me to send photos of the box, and the serial number.

They then came back and said there was an issue, as this isn't a PoE switch.  (A PoE switch is Power over Ethernet and allows you to supply network and power on one cable to power and use say, a VoIP phone.)  It went back and forth a little, with them asking me to return the switch and me saying I didn't want to, as I wanted a replacement switch which under the Sale of Goods Act (1979) we had a contract to supply and pay for.

The supplier has said they cannot supply a PoE switch for the price I paid.

I'd like to know what my rights are and can they held to their contract please?

Thanks in advance.

Your rights are to be put back in the same position you were in, which is a full refund after the return of the item.  You might consider the loss of bargain route, but if this is a genuine pricing error on their part, they are able to rectify it.

cx6

As above really - keep the switch or return for a refund

LaHostessAvecLaMostess

Aylesbury_Duck said:

neildavies17 said:

I recently bought a Ubiquiti Unifi 48 port PoE switch from CCL Online, through one of their eBay adverts.  When the switch finally arrived, it turned out not to be PoE.

I called them explaining this, and they said they would speak to the supplier.  They did and asked me to send photos of the box, and the serial number.

They then came back and said there was an issue, as this isn't a PoE switch.  (A PoE switch is Power over Ethernet and allows you to supply network and power on one cable to power and use say, a VoIP phone.)  It went back and forth a little, with them asking me to return the switch and me saying I didn't want to, as I wanted a replacement switch which under the Sale of Goods Act (1979) we had a contract to supply and pay for.

The supplier has said they cannot supply a PoE switch for the price I paid.

I'd like to know what my rights are and can they held to their contract please?

Thanks in advance.

Your rights are to be put back in the same position you were in, which is a full refund after the return of the item.  You might consider the loss of bargain route, but if this is a genuine pricing error on their part, they are able to rectify it.

But given this is almost certainly a B2B transaction (what consumer buys a 48-port ethernet switch?) then there is little point in pursuing a loss of bargain claim. As a business would need legal representation in court and this cost would almost certainly be in excess of the price difference it would just be flushing money down the toilet.

neildavies17

LaHostessAvecLaMostess said:

Aylesbury_Duck said:

neildavies17 said:

I recently bought a Ubiquiti Unifi 48 port PoE switch from CCL Online, through one of their eBay adverts.  When the switch finally arrived, it turned out not to be PoE.

I called them explaining this, and they said they would speak to the supplier.  They did and asked me to send photos of the box, and the serial number.

They then came back and said there was an issue, as this isn't a PoE switch.  (A PoE switch is Power over Ethernet and allows you to supply network and power on one cable to power and use say, a VoIP phone.)  It went back and forth a little, with them asking me to return the switch and me saying I didn't want to, as I wanted a replacement switch which under the Sale of Goods Act (1979) we had a contract to supply and pay for.

The supplier has said they cannot supply a PoE switch for the price I paid.

I'd like to know what my rights are and can they held to their contract please?

Thanks in advance.

Your rights are to be put back in the same position you were in, which is a full refund after the return of the item.  You might consider the loss of bargain route, but if this is a genuine pricing error on their part, they are able to rectify it.

But given this is almost certainly a B2B transaction (what consumer buys a 48-port ethernet switch?) then there is little point in pursuing a loss of bargain claim. As a business would need legal representation in court and this cost would almost certainly be in excess of the price difference it would just be flushing money down the toilet.

It is a B2C transaction, as I bought the switch for my home.  In case that changes anything.

LaHostessAvecLaMostess

neildavies17 said:

LaHostessAvecLaMostess said:

Aylesbury_Duck said:

neildavies17 said:

I recently bought a Ubiquiti Unifi 48 port PoE switch from CCL Online, through one of their eBay adverts.  When the switch finally arrived, it turned out not to be PoE.

I called them explaining this, and they said they would speak to the supplier.  They did and asked me to send photos of the box, and the serial number.

They then came back and said there was an issue, as this isn't a PoE switch.  (A PoE switch is Power over Ethernet and allows you to supply network and power on one cable to power and use say, a VoIP phone.)  It went back and forth a little, with them asking me to return the switch and me saying I didn't want to, as I wanted a replacement switch which under the Sale of Goods Act (1979) we had a contract to supply and pay for.

The supplier has said they cannot supply a PoE switch for the price I paid.

I'd like to know what my rights are and can they held to their contract please?

Thanks in advance.

Your rights are to be put back in the same position you were in, which is a full refund after the return of the item.  You might consider the loss of bargain route, but if this is a genuine pricing error on their part, they are able to rectify it.

But given this is almost certainly a B2B transaction (what consumer buys a 48-port ethernet switch?) then there is little point in pursuing a loss of bargain claim. As a business would need legal representation in court and this cost would almost certainly be in excess of the price difference it would just be flushing money down the toilet.

It is a B2C transaction, as I bought the switch for my home.  In case that changes anything.

You need a 48 port switch at home?  For what?

It doesn't really change much.  Loss of bargain is generally a non-starter as people are allowed to make mistakes.

Ergates

LaHostessAvecLaMostess said:

neildavies17 said:

LaHostessAvecLaMostess said:

Aylesbury_Duck said:

neildavies17 said:

I recently bought a Ubiquiti Unifi 48 port PoE switch from CCL Online, through one of their eBay adverts.  When the switch finally arrived, it turned out not to be PoE.

I called them explaining this, and they said they would speak to the supplier.  They did and asked me to send photos of the box, and the serial number.

They then came back and said there was an issue, as this isn't a PoE switch.  (A PoE switch is Power over Ethernet and allows you to supply network and power on one cable to power and use say, a VoIP phone.)  It went back and forth a little, with them asking me to return the switch and me saying I didn't want to, as I wanted a replacement switch which under the Sale of Goods Act (1979) we had a contract to supply and pay for.

The supplier has said they cannot supply a PoE switch for the price I paid.

I'd like to know what my rights are and can they held to their contract please?

Thanks in advance.

Your rights are to be put back in the same position you were in, which is a full refund after the return of the item.  You might consider the loss of bargain route, but if this is a genuine pricing error on their part, they are able to rectify it.

But given this is almost certainly a B2B transaction (what consumer buys a 48-port ethernet switch?) then there is little point in pursuing a loss of bargain claim. As a business would need legal representation in court and this cost would almost certainly be in excess of the price difference it would just be flushing money down the toilet.

It is a B2C transaction, as I bought the switch for my home.  In case that changes anything.

You need a 48 port switch at home?  For what?

It doesn't really change much.  Loss of bargain is generally a non-starter as people are allowed to make mistakes.

Prosumers.  Enthusiasts who like networking their houses up.  People who have PoE powered wireless access points AND PoE powered security systems AND PoE powered phones in several rooms of their house.   A 48 port PoE is pretty high for domestic use - but it's not unheard of.

neildavies17

To answer you both, it is pretty much as Ergates described.  I don't need 48 ports of PoE, but I do need a replacement switch for the other (5) switches in my home, and by having a 48 port PoE, I have covered all eventualities.

However, as the post before says, if it doesn't change my rights then I have no option but to return and get a refund.

Ergates

neildavies17 said:

It went back and forth a little, with them asking me to return the switch and me saying I didn't want to, as I wanted a replacement switch which under the Sale of Goods Act (1979) we had a contract to supply and pay for.

The supplier has said they cannot supply a PoE switch for the price I paid.

I'd like to know what my rights are and can they held to their contract please?

Thanks in advance.

If you want a refund OR a replacement, either way you'd need to return the switch you have - refusing to return it isn't going to get you anywhere.

Fundamentally though - companies are allowed to rectify mistakes in pricing.  Imagine a world in which they weren't - companies could be forced into bankruptcy by a typo.

It's annoying, and you're entitled to a full refund (including postage), but you can't force them to sell you the switch you wanted for hundreds of pounds less than it cost.

neildavies17

Thanks Ergates, that is the answer I was after, whether they could be held to contract or not.

I'll arrange to return the switch and get a refund.

I didn't really understand the other posters comment about why did I need a 48 port switch for home; we have 5 other switches here to connect everything in the home.  No problem, I have the answer now, thank you for all that answered.

LaHostessAvecLaMostess

neildavies17 said:

Thanks Ergates, that is the answer I was after, whether they could be held to contract or not.

I'll arrange to return the switch and get a refund.

I didn't really understand the other posters comment about why did I need a 48 port switch for home; we have 5 other switches here to connect everything in the home.  No problem, I have the answer now, thank you for all that answered.

Because it's rather unusual to have a 48 port switch for home use and your response that it was "at home" rather than for home use made me think perhaps you were still using it for business but regarded using it at home as being a consumer.

It's still an awful lot of ports for home use.  Most consumer stuff nowadays uses WiFi.  Although a few things have their own dedicated boxes that use Ethernet ports, needing 20+ (let alone 48) seems massively OTT.

Either way, you've thoroughly confirmed that it's 100% consumer use so...