Supplier advertised 48 port PoE switch, delivered 48 port non-PoE switch

born_again

TBH.
We have a 16 port switch next to the router to feed each room a ethernet cable, it also feeds TV, Virgin, Blue ray & other devices. We then need 8 port switches in 3 of the rooms for the same in other rooms. 
Add in if you have wired connections for cameras.
So when it comes down to it 48 ports is only giving a small bit of future proofing.

All depends on how much you like to have fully connected devices in your house.

Jenni_D

As it appears the device was misdescribed then make sure you get a) the cost of the switch refunded, b) the cost of delivery postage refunded, and c) the cost of return postage refunded. Under UK consumer law the seller is liable for all costs in providing the remedy.   

powerful_Rogue

neildavies17 said:

I recently bought a Ubiquiti Unifi 48 port PoE switch from CCL Online, through one of their eBay adverts.  When the switch finally arrived, it turned out not to be PoE.

I called them explaining this, and they said they would speak to the supplier.  They did and asked me to send photos of the box, and the serial number.

They then came back and said there was an issue, as this isn't a PoE switch.  (A PoE switch is Power over Ethernet and allows you to supply network and power on one cable to power and use say, a VoIP phone.)  It went back and forth a little, with them asking me to return the switch and me saying I didn't want to, as I wanted a replacement switch which under the Sale of Goods Act (1979) we had a contract to supply and pay for.

The supplier has said they cannot supply a PoE switch for the price I paid.

I'd like to know what my rights are and can they held to their contract please?

Thanks in advance.

Which hasn't applied to consumers since 2015. See, anyone can make a mistake!

LaHostessAvecLaMostess

born_again said:

TBH.
We have a 16 port switch next to the router to feed each room a ethernet cable, it also feeds TV, Virgin, Blue ray & other devices. We then need 8 port switches in 3 of the rooms for the same in other rooms. 
Add in if you have wired connections for cameras.
So when it comes down to it 48 ports is only giving a small bit of future proofing.

All depends on how much you like to have fully connected devices in your house.

Which is all very unusual for a consumer.  Most consumer kit uses WiFi or a protocol like Zigbee, not ethernet because, drumroll please, most consumers don't have 40-odd port Ethernet hubs or the desire to patch cables to here there and everywhere.

I have no idea why you have ethernet to every room unless every room is lead-lined, or why you need 8-port switches in them.

Ergates

LaHostessAvecLaMostess said:

born_again said:

TBH.
We have a 16 port switch next to the router to feed each room a ethernet cable, it also feeds TV, Virgin, Blue ray & other devices. We then need 8 port switches in 3 of the rooms for the same in other rooms. 
Add in if you have wired connections for cameras.
So when it comes down to it 48 ports is only giving a small bit of future proofing.

All depends on how much you like to have fully connected devices in your house.

Which is all very unusual for a consumer.  Most consumer kit uses WiFi or a protocol like Zigbee, not ethernet because, drumroll please, most consumers don't have 40-odd port Ethernet hubs or the desire to patch cables to here there and everywhere.

I have no idea why you have ethernet to every room unless every room is lead-lined, or why you need 8-port switches in them.

It really isn't clear what your point is or why you keep trying to argue it.   OK, *you* don't know why a consumer would want a 48 port switch - fine, don't buy one then - nobody is arguing that everybody needs one.  There are, however, people who want them, it happens, it's a thing.   Some people like to ethernet up their houses, some people prefer to have static devices wired in rather that using wifi, it happens, it's a thing.  It's not pertinent to the issue at hand.

LaHostessAvecLaMostess

Ergates said:

LaHostessAvecLaMostess said:

born_again said:

TBH.
We have a 16 port switch next to the router to feed each room a ethernet cable, it also feeds TV, Virgin, Blue ray & other devices. We then need 8 port switches in 3 of the rooms for the same in other rooms. 
Add in if you have wired connections for cameras.
So when it comes down to it 48 ports is only giving a small bit of future proofing.

All depends on how much you like to have fully connected devices in your house.

Which is all very unusual for a consumer.  Most consumer kit uses WiFi or a protocol like Zigbee, not ethernet because, drumroll please, most consumers don't have 40-odd port Ethernet hubs or the desire to patch cables to here there and everywhere.

I have no idea why you have ethernet to every room unless every room is lead-lined, or why you need 8-port switches in them.

It really isn't clear what your point is or why you keep trying to argue it.   OK, *you* don't know why a consumer would want a 48 port switch - fine, don't buy one then - nobody is arguing that everybody needs one.  There are, however, people who want them, it happens, it's a thing.   Some people like to ethernet up their houses, some people prefer to have static devices wired in rather that using wifi, it happens, it's a thing.  It's not pertinent to the issue at hand.

I don't know why you decided to give your tuppence either so I guess we're the same really.

For the hard of understanding;

48 port switches are not commonly used in homes.

I guessed, as a result, this was probably a B2C contract.

The OP said it was used "at home" rather than "for home use."

I sought clarification on this because there are a lot of people who don't think stuff used at home or paid for with personal cards is B2C.

The OP confirmed that it was definitely B2C.

The usual crowd stuck their oar in because reasons.

I defended my position.

The usual crowd stuck their oar in because reasons.

I think that about sums it up.

A_Lert

Out of interest, was the price exceptionally low compared to the same model elsewhere?

Ergates

LaHostessAvecLaMostess said:

Ergates said:

LaHostessAvecLaMostess said:

born_again said:

TBH.
We have a 16 port switch next to the router to feed each room a ethernet cable, it also feeds TV, Virgin, Blue ray & other devices. We then need 8 port switches in 3 of the rooms for the same in other rooms. 
Add in if you have wired connections for cameras.
So when it comes down to it 48 ports is only giving a small bit of future proofing.

All depends on how much you like to have fully connected devices in your house.

Which is all very unusual for a consumer.  Most consumer kit uses WiFi or a protocol like Zigbee, not ethernet because, drumroll please, most consumers don't have 40-odd port Ethernet hubs or the desire to patch cables to here there and everywhere.

I have no idea why you have ethernet to every room unless every room is lead-lined, or why you need 8-port switches in them.

It really isn't clear what your point is or why you keep trying to argue it.   OK, *you* don't know why a consumer would want a 48 port switch - fine, don't buy one then - nobody is arguing that everybody needs one.  There are, however, people who want them, it happens, it's a thing.   Some people like to ethernet up their houses, some people prefer to have static devices wired in rather that using wifi, it happens, it's a thing.  It's not pertinent to the issue at hand.

I don't know why you decided to give your tuppence either so I guess we're the same really.

For the hard of understanding;

48 port switches are not commonly used in homes.

I guessed, as a result, this was probably a B2C contract.

The OP said it was used "at home" rather than "for home use."

I sought clarification on this because there are a lot of people who don't think stuff used at home or paid for with personal cards is B2C.

The OP confirmed that it was definitely B2C.

The usual crowd stuck their oar in because reasons.

I defended my position.

The usual crowd stuck their oar in because reasons.

I think that about sums it up.

Except the OP said "as I bought the switch for my home" , I don't know where you got "at home" from.

unforeseen

One of the most basic reasons for using ethernet instead of WiFi is speed, especially if moving large files around. 

MobileSaver

born_again said:

We have a 16 port switch next to the router to feed each room a ethernet cable, it also feeds TV, Virgin, Blue ray & other devices. We then need 8 port switches in 3 of the rooms for the same in other rooms.
So when it comes down to it 48 ports is only giving a small bit of future proofing.

Just in case people are talking at crossed-purposes here, I agree a 48 port standard switch is not that unusual for home use but what I think is extremely unusual is a 48 port PoE switch for home use.

Typically PoE is used for CCTV and Access Points and if you have more than a few IP cameras you would normally have a Network Video Recorder that supplies the PoE anyway. Obviously having PoE at the end of 48 different network cables could be useful from time to time but it does seem massive overkill for consumer use.