Cashback Offer

drizzlehell

Hi,

I recently bought some Samsung appliances from an online retailer that claimed I could get £100 cashback from Samsung. When I have come to claim this it transpires that they are not a participating retailer - they told me I could get cashback via an email, on their website, over the phone and on the invoice, and I have evidence for both the email and the invoice. Do I have any rights here? It feels to me that the retailer should honour the cashback claim otherwise it is false advertising,

thanks in advance!

mattyprice4004

Yes, if you were promised the cashback and it’s the retailer’s fault you can’t claim it you should be able to hold them to account. 

TadleyBaggie

However don't expect them to just roll over. You would probably need to send a LBA and then go down the small claims route if they ignore you.

pinkshoes

drizzlehell said:

Hi,

I recently bought some Samsung appliances from an online retailer that claimed I could get £100 cashback from Samsung. When I have come to claim this it transpires that they are not a participating retailer - they told me I could get cashback via an email, on their website, over the phone and on the invoice, and I have evidence for both the email and the invoice. Do I have any rights here? It feels to me that the retailer should honour the cashback claim otherwise it is false advertising,

thanks in advance!

I'm assuming the £100 cashback made them the cheapest retailer to buy them from?

I would get onto the retailer, send a screenshot showing they are not eligible to offer the £100 cashback, so ask them to either honour the deal themselves and refund £100, or you would like to return all goods and they will need to arrange a courier for them to be collected.