Ordered something 3 months ago, tried emailing and heard nothing and still no parcel

DillonGill27

I ordered some clothing items off of a website late September. It said delivery would take 5-10 due to him running the business on his own. it is now end of November and have still not had my goods. I have tried emailing him twice and had no reply. I don't what to do and what I can do to get my money or my items.
Many thanks

[Deleted User]

How did you pay?

Jenni_D

Deleted_User said:

How did you pay?

Good question.

If you paid by credit or debit card then contact your card provider and raise a chargeback claim for non-delivery of goods within the agreed timescale. (Make sure you also contact the supplier to cancel the order).

If you paid by Paypal then - which method? (Hopefully not Friends & Family or whatever it is called).

pinkshoes

Which website did you order from and how did you pay for the goods?

born_again

Jenni_D said:

Deleted_User said:

How did you pay?

Good question.

If you paid by credit or debit card then contact your card provider and raise a chargeback claim for non-delivery of goods within the agreed timescale. (Make sure you also contact the supplier to cancel the order).

If you paid by Paypal then - which method? (Hopefully not Friends & Family or whatever it is called).

If you cancel the order you can not do a non receipt chargeback.. It's a easy cop out for a retailer. (Well they cancelled so no goods to deliver)

Tryin to then get a refund is a whole different game & no where as easy.

Jenni_D

Is that another of the quirks of chargeback? (Like delivery to the wrong address is still valid delivery as far as chargeback is concerned).  

born_again

Jenni_D said:

Is that another of the quirks of chargeback? (Like delivery to the wrong address is still valid delivery as far as chargeback is concerned).  

No. It's a simple fact. 
If you cancel something. You can not then say "It's not been delivered"

The bank can go back & say where is the refund, but the retailer can ignore that. 

Non receipt of refund chargeback needs a refund slip like you would get at the till. So a email stating refund X amount On X date to card end 1234 would cover it.
But as you can imagine to get a retailer to provide that is not easy.