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Question About New House Build
My sister moved into a new house about 3 months ago. It is a "new build" and was sold to her by an individual who owned the land and he got a building company in to construct 4 Mews houses (he has 6 other properties under construction on the same site). At the rear of the property are some French windows and they are dark…
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Returning Amazon gift card
I was given an Amazon gift card to purchase Prime but I have discovered Amazon do not accept gift cards as a payment method for Prime. Is it possible to get a refund on the gift card? I would greatly appreciate if anyone who knows this before I or my generous buyer makes a possible wasted trip to Tesco.
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Sports Direct problem - help!!
Hi there I know you guys are very knowledgeable on these sorts of things - I'm having an issue with sports direct. I ordered a personalised football shirt (with name, number and badge on it) from them but they sent out the wrong shirt - I think it's someone elses order as the personalisation is all completely wrong. I've…
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Capquest chasing 10year old debt
Hi I received a letter from capquest saying I owe the £460 from an orange account. Don't know if I did the right thing but I called them up. They told me the last payment made on the account was in 2010. This is the first contact made with me since then that I can think of. Shall I contest the amount or just pay it? I'm…
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Can I get refund on my static caravan?
Hi, My parents were staying in a static caravan for a few weeks while work was taking place on the house, and decided they loved it so much they wanted to buy it. The caravan site agreed a price with them but asked while they were organising the money, if they’d mind moving out for a few days as they had a lot of bookings…
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UPS asking me to pay 3000€ to get my parcel back!
So we’ve had an issue with UPS for the past 4 months. They are asking us for custom tax on an item that is being sent back. To give you a little bit of background we sent a medical device of high value to one of our friends who isn’t well. It was just after Brexit and it wasn’t clear how much tax would be asked, I couldn’t…
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Sofa faulty after 2 years
I bought a 2 seater sofa just 2 years ago, mainly only me that's sits on it...no children etc. Been good so ordered the 3 seater to match and replace an very old one. Company gave 7-10 wks delivery (same as 2 years ago) said could be a little longer. We are now at 23 weeks and no estimated date! The company are useless…
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Incorrectly charged now threatened with small claim courts
We detected damp walls and tiles coming off the wall. Plus the floor under the bath was soaking wet. Then decided to hire a leak detection company. I spoke to them on the phone and the customer service agent said they charge £125 + vat to detect leak and fix it. I was asked to provide them my email address on the phone so…
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Who is responsible for a returned item which was damaged in transit?
We purchased a sink from Victorian Plumbing which we had to return. They specify on their returns policy that it has to be returned in original packaging and that 'We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging.' The item was therefore returned via UPS in…
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Warranty when a 'Brand' goes partially into administration but the company still exists
Being a conscious consumer several years ago i purchased a Revelations suitcase which is a brand of the Antler luggage company. It came with a 10 year warranty and to make a claim a consumer would have to contact Antler customer services to make arrangements. I have a faulty case which was purchased 4 years ago and the…
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EE nightmare
Hope someone can associate with this nightmare I'm having with EE. I ordered an upgrade online and the phone never arrived. Tracking ends with it at DPD's main sorting hub in Hinkley. I gave it a week and chased it up with EE. They immediately ordered a redelivery which never came. I then opened a case with EE but they…
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Argos Faulty Laptop
Hi Im hoping someone can help me with what my options are! I bought a laptop from argos click & collect in August 2020, and the keyboard has now failed (random numbers & letters), ive tried the fixes on the manufacturers website but it must be a hardware issue. Ive been reading through the consumer rights section and it…
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Car Insurance claim final response
I had my insurance cancelled and my claim voided as they found modifications I had no knowledge of , they classed it as a deliberate misrepresentation, they have not overturned this original indemnity decision and classed me as carless misrepresentation, they have instructed the claims team to proceed with the claim for it…
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Faulty product after repair under warranty
Hi everyone, looking for a bit of advice re my next step regarding a faulty boiling water tap. I purchased a boiling water tap from Mano Mano website for my new kitchen. It was purchased March 2020. Due to Covid, my kitchen was not installed till July, and the tap was fitted by a fully Qualified plumber at this point.Fast…
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Student Loan Company
Daughter has outstanding loan and she has been living in the far east for 10 years. the current repayment rate for her should be £98.60 per month with a starting salary of about £8000. She does exceed this and has been paying the amount on the government site since being abroad. This January they asked her to confirm her…
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Clarify on timer for Consumer Rights
Hello, I was hoping someone could help me clarify the 30 day return period specified on consumer rights? I purchased and collected an item on Saturday 5th June. I have 30 days to return this item. Going by logical counting, Saturday is day 0, Sunday is day 1 making the very last day (day 30) I can return is Monday 5th…
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Refurbished PC brought from retailer
Help, I purchased a PC from an online retailer Dec 2019, delivered Jan 2020. It lasted 3 months before going back to the manufacturer ( retailer arranged) required new motherboard. July 2020 the PC developed the same fault back to Manufacturer for new motherboard. May 2021 same issue motherboard blown back to manufacturer.…
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Refund from Uber eats
I’ve been waiting for a refund for near on 2 months from Uber eats for McDonald’s order. This has happened twice in the 2 months from the same franchise (I will not be using them anymore now). When getting in contact with Uber support on the app they tell me I will have my refund. I’ve kept checking and waiting as I know…
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Faulty tv from John Lewis
Hi my name is Drew first time posting on here. Hope you guys can help. My daughter bout £600 Sony Bravia tv from JL online. JL delivered to her top floor flat in dec. 2019 . She had issues with furniture deliveries and building work being finished so delayed moving in . Then hit with COVID lockdowns didn’t move in until…
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What can I do about Amazon refusing to help about a purchase that broke and the vendor refusing?
£400 TV broke within two months, and 'Reliant' Direct, the vendor, refused to refund it, and kept dilly dallying until a whole year passed, and now it's refusing to even communicate...
