What can I do about Amazon refusing to help about a purchase that broke and the vendor refusing?

Frauds

£400 TV broke within two months, and 'Reliant' Direct, the vendor, refused to refund it, and kept dilly dallying until a whole year passed, and now it's refusing to even communicate...

theonlywayisup

Frauds said:

£400 TV broke within two months, and 'Reliant' Direct, the vendor, refused to refund it, and kept dilly dallying until a whole year passed, and now it's refusing to even communicate...

Are you saying that the tv broke after 2 months but that was a year ago?

What has happened in the year since the incident was reported?

neilmcl

Why didn't you follow Amazon's A to Z guarantee process?

Manxman_in_exile

Frauds said:

£400 TV broke within two months, and 'Reliant' Direct, the vendor, refused to refund it, and kept dilly dallying until a whole year passed, and now it's refusing to even communicate...

The thread title says "Amazon refusing to help", but you don't say what you've asked Amazon to do and how they are refusing?  Nobody here is clairvoyant.

I have never bought anything from Amazon but I understand that they have a procedure called A - Z for complaints against 3rd party marketplace sellers.  Presumably you've tried that?

And why on earth have you let the supplier string you along for over a year?

mikb

Manxman_in_exile said:

Frauds said:

£400 TV broke within two months, and 'Reliant' Direct, the vendor, refused to refund it, and kept dilly dallying until a whole year passed, and now it's refusing to even communicate...

  Nobody here is clairvoyant.

Wait, how can you be sure of that? Unless: are *you* clairvoyant? In which case ...

?PARADOX ERROR
Ready

macman

This isn't an Amazon purchase by the evidence given. It's Amazon Marketplace. Totally different things.
Why didn't you claim on the manufacturer warranty, assuming also one year?

sheramber

The OP says the vendor   refused to refund it, and kept dilly dallying until a whole year passed, and now it's refusing to even communicate... 
What has the dealer been doing when dilly dallying?
Amazon A to Z guarantee covers market place sellers and covers  products that are faulty on receipt but  "does not cover  warranty processes".

Manxman_in_exile

mikb said:

Manxman_in_exile said:

Frauds said:

£400 TV broke within two months, and 'Reliant' Direct, the vendor, refused to refund it, and kept dilly dallying until a whole year passed, and now it's refusing to even communicate...

  Nobody here is clairvoyant.

Wait, how can you be sure of that? Unless: are *you* clairvoyant? In which case ...

?PARADOX ERROR
Ready

I knew somebody would say that...

Frauds

theonlywayisup said:

Are you saying that the tv broke after 2 months but that was a year ago?

What has happened in the year since the incident was reported?

Trying to get them to do something...

Frauds

neilmcl said:

Why didn't you follow Amazon's A to Z guarantee process?

Too late...