We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
EE nightmare
Johnm69
Posts: 3 Newbie
Hope someone can associate with this nightmare I'm having with EE. I ordered an upgrade online and the phone never arrived. Tracking ends with it at DPD's main sorting hub in Hinkley. I gave it a week and chased it up with EE. They immediately ordered a redelivery which never came. I then opened a case with EE but they came back and said there is activity on the upgrade phone so they are dropping the case and leaving me paying for a phone I never got. The activity evidence they sent is all on my original phone.Went to a shop also to try and prove physically what phone I'm using but I they phoned the call centre and said the case was closed. Lodged a case with ombudsman and my submission period ends on 15 June.
0
Comments
-
What does the tracking say for the replacement phone?Northern Ireland club member No 382 :j0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.5K Work, Benefits & Business
- 602.9K Mortgages, Homes & Bills
- 178K Life & Family
- 260.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards