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VAT / Import Charges on Replacement Item
Hey, I RMAed some gear to a company in the EU but when they sent me the replacement I had to pay import customs / VAT. This was a replacement for a faulty item, and I didn't pay for the replacement. I usually pay for customs / VAT for importing gear I've paid for of course, but is it normal to pay the face value customs…
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ao.com faulty oven, repeated failed repairs, refund?
Hi all, First of all my sincere thanks go to those who provide advice on this forum. I'd be grateful for your help. My situation is - I purchased a Hoover oven from ao.com in Oct 2020. It went faulty in Nov 2020. Hoover engineer came out, said it needed a new timer board. He ordered the part but it never turned up and…
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Damaged trampoline by neighbours builder
Hello, My sisters neighbour has had a builder in & they've thrown cigarette ends over the wall and they have burned holes in my nieces 10ft trampoline. My sister can't afford a new trampoline & neither can I, they're just ignoring my sisters complaints Is there anything we can do? Apologies if it's in the wrong section,…
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Property Management Company Responsibilities
Morning All Not sure if this is in the correct section so feel free to move it or let me know and I can re-post it. I am a leaseholder in a small block of flats which has a management company. The communal tv feed has been off now for 2 weeks, I believe they need new equipment. I was told at the start of this week it would…
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Gift voucher
Hi I was given a gift voucher to use in my local restaurant. I didn't get to use the voucher as lockdown happened. The restaurant now has new owners but still under the same name. I have asked them if i can redeem my voucher they have replied no Does anyone know my rights? It seems very unfair Thanks
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Double Glazing Installation
Good afternoon, I have had new double glazing installed. I was not expecting any scratches to be on the outside of the glass, to me that indicates that the guys installing them were not careful enough. The owner of the company has dismissed my concerns as me being too fussy. I was told that windows are for looking through…
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Sent device back to Microsoft for repair, service center received an empty box
Hello Ok so I sent my Surface book back to Microsoft to be repaired under warranty, they received the device at the service center on the 25th of May, I contacted them at the end of last week to find out what was happened, they informed me that the service center received an empty box, so obviously at this point I am…
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Currys / team knowhow
I purchased my iMac in December 2017 and there always been issues but we decided to take it for a repair as we paid team know-how insurance for all these years. The first and second repairs have been done quickly, they replaced some parts but the problem still was there. The computer was all the time frozen and turning…
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Paypal claim in my favour, now seller threatening legal action for "over-refund"
Hello good people of the forum. I've been unsuccessful in finding an answer to my exact circumstances. In summary, I had a dispute with a seller resolved by
PayPal, resulting in an "over-refund," that the seller is now pursuing
directly with me. 1. I purchased numerous goods totalling £X from a German aftermarket…
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Post Brexit Customs Charges
Brexit Custom charges 🤮 ... I ordered an item from France three weeks ago which according to the invoice included tax, shipping and handling fees. Now DHL have contacted me on behalf of Customs requesting i pay import vat and handling fees. Am I missing something?? Surly these fees should be covered as per the sales…
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Advertising a Dodgy Builder
Hi, I recently had a
very bad experience with a rogue builder who butchered my house so
badly that no other builder wants to pick up the work where he had left;
understandably, they all want to demolish what he touched and start from the beginning. By law, am I able to advertise the builder’s
workmanship to make other…
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Post Brexit wine delivery from Portugal
I ordered a box of wine from Portugal Vineyards last month which including delivery cost €76 . Yes - classy. However today DHL have text me to say I’ve to pay duty/tax of £111! I’m waiting for a response from them as I’m sure it’s a mistake. I was prepared to pay 20% VAT if necessary but I was under the impression that…
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Unauthorised payment
I had an unauthorised payment taken from my account I rang the bank they said they would refund me is this correct
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22 out 24 items arrived. Concrete tiles. Needed all 24. Refund offered only for the 2.
Hi Seller refused to send the 2 missing cobblestones mats. Cost £45 to ship a pallet. Added an extra one for losses during transit, but two missing causes issues. Different manufacturer's will have different colour to the concrete of these cobblestone mats so not ideal. Each cost £16. Total order £350. As i had to send the…
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Ripped sofa
I bought a sofa in October 2020. I recently moved sofa to clean and noticed the seam underneath the arm rest had come away. I contacted the company who sent out an external technician who said it was down to wear and tear so the manufacturing warranty was not viable. We are two pensioners and the sofa is in a room where it…
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Morrisons petrol contamination
Filled up with fuel that had water mixed in.Finally got them to refund for damage caused to the engine AA emergency rescue & fuel but they've offered a £50 voucher as a "goodwill gesture" not taken into account out of pocket expenses i.e lost wages due to no car 3 days and inconvenience. Do I accept or fight?
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Used Car - Faulty - Expenses Question
Hi, I will try and keep it brief. Purchased a used car. 130k miles, 07 plate. After a week I took it in for a service and check over at my local garage and they found quite a large number of faults. I narrowed the faults down to ones that I deemed made the car not fit for purpose. 4 issues that would lead to a failed MOT…
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Faulty three seater swing, was sent a second and told to keep the first or dispose of it. Second one
Hi sorry for long thread title. Also, I wasn't sure where to put this. I bought online a three seater swing that was faulty, I sent photos and the company sent me a second one, this too was faulty. They then offered me two options, one was to keep the item and accept a 30% refund or return the item and wait in from 8am…
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Bought car 22nd May
I bought a car (mitsubishi outlander) from Arnold clark and 2 days later I had to call with issues, while I was out driving I smelled something really sour and strange (not catalactic convertor rotten egg smell) and then after that came a burning smell. My child's belt that goes through the car seat also doesn't retract…
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Purchased a car with a fault
Evening, Looking for some advice. I've purchased a vehicle which has a rattle on a cold start-up from the timing chain, this has been confirmed by a garage. It is only present on a cold start which I couldn't have heard on when I collected as he drove the car before I'd seen it (he arrived in it as he had been driving it).…
