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Facebook Marketplace Sale - Buyer changed mind!
Hi all, Looking for some advice please to check I’m in the right! My 15 year old sold his PC last week via Facebook market place (under my profile and name). 19 year old turned up, saw it working, purchased it and then had problems setting it up so I helped him via the phone. Few hours later messaged me to say he was happy…
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Curry;s PC World service contract
Three
and a half years ago I purchased an oven and two fridge freezers from Currys for rental properties At the same time I purchased a
five year service contract on all of them The oven was installed
by my kitchen fitter into a new kitchen Over
two months ago my tenant told me that the oven grille was not
working. I…
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Holiday refund owed
I am owed a refund by tui that was refunded in March 2021 but was processed wrong as the card it was paid on had expired and the money bounce back to tui from visa and I have contacted tui with a rol case number to tell them where the money is but have still got no contact back from tui as what is being done
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Samsung Fridge Freezer Warranty
Hello, our Samsung American Style fridge freezer broke over the weekend (fridge not keeping cool, but freezer working) and as we have now moved abroad, Samsung UK will not honor the 24month warranty. Even though there is a Samsung shop in this country (EU). Has anyone else found this out and did you manage to get it fixed…
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UPS Courier asking for a late payment fee outside scope of Vat
I bought a synth from a German company and didnt see that I'd need to pay import tax (it was on the site, when I checked later, but small and not clear at point of purchase) When UPS delivered the item they wanted an extra £50 I said no, the item was returned and I was refunded. Today I have had a letter from UPS saying I…
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Bought faulty bike on line
evening. Can anyone offer me some help as I don't know where I stand here. Bought a Vitus bike at the end of April on line and didn't use it for 3 weeks due to recovering from a slipped disc but on my first ride (actually before I got to the end of my road) there was a very loud clunk clunk from the bottom bracket and lots…
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Bought a block of 3 health treatments, what are my rights to a refund?
Hi all, Bought a block of 3 health treatments and redeemed my first one today at payment. Have decided it’s not for me, what are my consumer rights to a refund on the other 2 treatments? No T&C’s shown to me or on their website, they’re a small business. No contract signed or anything like that. Thanks! Tigs
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Virgin media want to charge me for a service they can't provide :/
So the title says it all. I am moving to a property that VM do not supply. I still want their service but they say there is no way they can help. I have asked do they do some kind of SIM deal which I could switch over to, there is not. I have tried to get them to continue to supply my internet but they have said they…
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Tredz ebike consumer rights
Need to know where I stand.My Haibike Flyon has been with tredz now since mid March to fix an error code under warranty. At the time of sending it back I'd had it less than 12 months, in that time its been back to them twice with build quality and motor issues. In 1 year they've had it for 5 of the 12 months. Once a…
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Parcel force complaint.
Hi, I was wondering where I stand if I want to make a complaint against Parcelforce. The story is this. I bought a second hand bike on Ebay. The bike was quite badly damaged in transit. The damage isn't immediately visible but it's quite extensive. The suspension forks have been so badly bent that's it's impossible to get…
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Nintendo switch warranty
Hi i bought my son a Nintendo switch from Currys in December. He absolutely loved it until it stopped charging about 2 weeks ago. I tried all the troubleshooting steps online but to no avail. It’s not the first time it’s played up, glitchy performance, not switching on, controllers not recognised but all of this seemed…
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12 month delay to damaged goods
Hi all. We bought a sink unit 12 months ago, but the granite worktop was broken in two. The company offered us a full refund to send the unit back, partial refund of a derisory £90, increased to £120, for the damaged worktop - we were quoted £700 locally; or replacement of the top. We wanted to keep the unit, so accepted…
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Plumber hasn't issued boiler install paperwork - what next
Hi, We had a new oil boiler installed about a year ago. The plumber was due to come back and install radiators at the end of last year, I tried to arrange this from October onwards, very hard work as very rarely answered his phone or responded to messages, but when he did respond, it was always 'I'll be with you in a few…
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Returned Item Arrived Damaged
Hi all I recently bought, and subsequently returned, a vanity unit and sink to an online plumbing company. I've today received am email stating that the item was damaged when it arrived back with them (including photos) and I'm not getting my refund. This is obviously disappointing and I'm not sure what to do. The item was…
