12 month delay to damaged goods

Heggster24

Hi all. We bought a sink unit 12 months ago, but the granite worktop was broken in two. The company offered us a full refund to send the unit back, partial refund of a derisory £90, increased to £120, for the damaged worktop - we were quoted £700 locally; or replacement of the top. We wanted to keep the unit, so accepted the replacement, but are still waiting for the worktop to arrive. The company said in December that the manufacturer "have advised that unfortunately the worktop has not been shipped from the factory yet, they are experiencing some issues with shipping as there is a timber shortage and due to the lack of containers being shipped around the world they are forecasting some delays going forward into the new year." More recently they have told us "We are only able to replace a damaged item with the same style worktop, not an alternative. I acknowledge that being unable to confirm a delivery date is frustrating. The issue we have with the replacement option, is that we are entirely dependant on the replacement from the factory in order to book in the delivery of this." Is there a way to solve this sooner? The company will claim they've offered us different options, but it's taking so long - our makeshift wooden worktop is beginning to warp. Any advice please?

sheramber

Can you ask for a refund since they cannot deliver   and then buy a replacement. 
There is a shortage of timber and many containers were stockpiled in  ports due to the problems after Brexit so it is quite feasible that delivery is a problem.

Heggster24

If we could find a similar product we would do; we also got it at a reduced price, so getting a refund wouldn't cover a replacement. It still might come to getting a refund, but shouldn't the company be obliged to front up the money to replace the part from another source?