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VAT / Import Charges on Replacement Item

RyiGarry

RyiGarry Posts: 4 Newbie

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7 June 2021 at 10:47AM in Consumer rights

Hey, I RMAed some gear to a company in the EU but when they sent me the replacement I had to pay import customs / VAT. This was a replacement for a faulty item, and I didn't pay for the replacement.

I usually pay for customs / VAT for importing gear I've paid for of course, but is it normal to pay the face value customs fees for a free replacement?

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Comments

Sandtree Posts: 10,628 Forumite

7 June 2021 at 11:24AM

Yes, however you were able to reclaim the taxes paid on the item you exported out of the UK

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sheramber Posts: 21,828 Forumite

7 June 2021 at 11:07PM

https://www.gov.uk/hmrc-internal-manuals/customs-special-procedures/spe14030

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RyiGarry Posts: 4 Newbie

8 June 2021 at 12:41PM

Hey @Sandtree @sheramber - many thanks for that. Do I have to be VAT-registered as a business to claim back the VAT?

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Sandtree Posts: 10,628 Forumite

8 June 2021 at 1:21PM

No

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