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Laura Ashley policy change
Just wondering if I could get some advice. I purchased a mirror from Laura Ashley. On the 17th of march I made contact with the Facebook team as I could not get through via the phone to cancel the item and have a refund. I paid cash for the mirror. I asked the Facebook team could I still receive a refund even through there…
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VAT Relief for Medical supportive goods
Purchased riser chair for husband who has health issues. The item stated it was subject to VAT relief which we were eligible. Ordered goods, completed form and sent to Amazon. Message came back from Amazon stating VAT was not charged on the goods. Should VAT not be charged for goods in Britain and should the figure shown…
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Company asking for more money for item purchased and shipped
Hi guys, I wonder if you could help me out please. I purchased an item last week on a highly rated website, I had all the order confirmations, money was paid the order was going through. I received my shipment notification and that the items was at my local depot ready to be delivered then I received an email from the…
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Leesa.co.uk ceased trading, Not honouring Warranty
Hi, I brought a mattress from Leesa.co.uk back in January 2018, when I brought the item it came with a 10 warranty. The mattress also had a 'Which Buy' award which gave me peace of mind that I was supposedly buying quality. The mattress was awesome over the first two years, but unfortunately started to develop permanent…
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Specsavers
Yesterday I picked up my new glasses and although I could see out of them I could not read with them properly. When I try to use them for reading, I can only see a small area of the page clearly, the rest of the page is blurry. I took them back and was not offered a refund even though I did say I didn't want them as I…
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Parcel Delivery Companies-Online Search Providers
Recently needed to arrange a Parcel Collection from a Relative of mine to be delivered to myself at home. Contacted Parcels2Go, who I have used before, I agreed to use DHL as the carrier. The contents were Eight Bottles of Spirits (Exclusive Specialist Gin) which I specified and confirmed with weight and size of package. I…
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Bike company ignoring cancellation requests
Hi, hopefully someone could help me. I'm wanting to cancel an order of a bike that I bought online on 13th May, the reason being is that the company has admitted on their blog and Instagram feed that there's a 5-6 week backlog on building the bikes so I no longer want mine. I've tried calling 5 days in a row with no-one…
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Missing Weber BBQ Accessory
Hi, I purchased a Weber GBS Mastertouch BBQ from Blacks online store on 13 May 20. I paid via debit card. Following a lot of hassle due to the first one being lost in transit and the replacement item missing it’s original delivery, it finally arrived today, 27 May 20. After I assembled I had an inkling something was…
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Argos not responding
Mid April I ordered an item from argos online and paid by argos card. I couldn't get to collect by the set date. The sainsbury's store it was delivered to said it had been sent back to the main store in town (which is obvs closed). I have been charged for the item on my card which I haven't paid off as haven't got the item…
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refund of bespoke goods
i understand that a refund must be provided if i request one within 30 days if the goods are faulty, do not correspond with description etc. what am i confused about is for bespoke goods.. from what i can gather, a refund must be given for bespoke goods if they are faulty, what if they don't correspond to description,…
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Refusal to refund part exchange value
Sorry, not sure what thread this belongs in. My mother purchased a disability bed from a national company late last year. Part of the deal was they took her existing double-bed in part exchange and reduced the cost of the new item by that amount. As the bed did not perform the function it was bought for, my mother returned…
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Should my deposit be returned?
Hi, in January I booked a UK cottage break to take place in July through a holiday company. At the time I was asked to pay a £320 deposit (holiday was £900 in total) to reserve the cottage. I am cancelling this holiday now as it was supposed to be our honeymoon but our wedding is also postponed. However, the company are…
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Received a civil money claim - please help!
Hello, I receive today, 27/05/2020 a civil money claim regarding a car that I sold on Facebook Marketplace in February 2020. (private sale) I have attached the letter and a few other things I thought might be relevant. Timeline of what happened: 25.02.2020 - On the day of the purchase three gentleman turned up to view the…
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Refund if business has changed hands
I booked an exam through with Pitman training, some time has elapsed and they are now saying they wont honour or provide a refund as the centre has changed hands. If the centre is run by a franchise does the overarching company still have a duty to honour the original booking?
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Magazine back ordered- how long should I wait
I renewed a subscription to a magazine for my grandson but was a day late to have it run on smoothly. worker suggested she would start it from last issue received so child would not miss anything. That was a month ago and paid by credit card for the year. The subscription has started up again ok but the 2 back issues…
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Bought item from Amazon seller. Item broke after 2 months. Advice needed!
I opened a return/refund request which seller has refused as apparently the return period has expired. This is an item which should not break after 2 months use. Is there anything I can do to get a refund? Thanks.
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Not a true description
After purchasing a swimming pool from produce shop and waiting a month for delivery i received my order on Wednesday 13th May 2020. The driver left no paperwork or requested a signature due to social distancing with regards to covid 19 social distancing. I unpacked the items Thursday evening to check the product. Upon…
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small claims court - do i have a case?
Hello, i have recently bought an oven for £2200. We were after a specific one and nowhere had it in stock unti August (because of Covid 19) - except for one seller based in Yorkshire. They sold the cooker to us, but wouldn't arrange a courier - so i organised a 3rd party courier to collect. Before it was collected I sent…
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Wedding deposit back
Hi, I'm after some help Our wedding was scheduled on the 1st August this year however we took the very hard decision to postpone our wedding until July next year. Everyone has been ok with this apart from 2 suppliers arnt able to do the new date. One has apologised at the fact they can't do the new date and returned the…
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VERY!! Advice needed pls
I purchased a Hotpoint fridge freezer from VERY and on 17th March I requested they collected it as this was the third time I’d had the same issue with it (faulty fan) and it was within the 1 yr guarantee period! I paid it off quickly (weekly) so I didn’t pay any interest and although it’s paid off they will not refund me…
