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B n Q refund policy
I recently ordered a replacement toilet seat from BnQ online. Paid on my credit card £60. The item was delivered next day, however it was the wrong item and of no use. It took days to get in touch with their customer services as it constantly hung up after pre recorded messages. When I eventually got in touch they sent an…
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Hotpoint washing machine electrical fault
I bought a Hotpoint washing machine January 2019, typically now I am outside the warranty it has developed a fault. It is an electrical fault and it took out all our electrics one evening without the machine even being on. If we hadn’t of had an RCB in our consumer unit the whole machine would have been live and could of…
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Solicitor fees
Hi I recently had my solicitor stop working for me (Dec 2019) my solicitor had sent half of her invoices to a correct email address . I had paid £11k but they are demanding I pay an additional £9k for work carried out during 2019 . Half the emails went to the correct email address which I paid in ful and the other half I…
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County Court Claims
I would be grateful for any advice in respect of a possible claim and what rights I have before I pursued a possible small claims court action. I bought an item from eBay, a Lloyd Loom chair, advertised as a Lloyd Loom chair, a particular and credible manufacturer. On arrival the chair is actually a similar make but was…
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Do I have a legal right to claim 8% interest on a return of a late payment?
Sorry this is a long one, but I thought context is needed. When helping to develop my sister's flat, the freeholder wanted me to pay £1,000.00 towards any damage from my builders to the communal areas. This money was refundable if there was no damage. The builders finished work in late August 2019 and I email the…
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Tapi carpet wearing
evening, in short.. Upstairs bedroom carpets installed on November 4th 2019, purchased from tapi @17.99sqm https://www.tapi.co.uk/carpet/homestead undeelay was bought new and fitted by myself, the fitter’s even commented how good it was. (I’ve done it twice before) Carpet is now showing signs of heavy wear in certain…
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How do I proceed with this warranty problem? Company ignoring me.
Around 12 months ago I purchased a bathroom vanity unit from "thebathpeople" on ebay. They are part of Cubico UK ltd. The unit was fitted last August and around 4 weeks ago we noticed that the wood was warping on both vertical and horizontal edges. The unit is described as splash proof and up to the rigours of a modern…
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Used Car Warranty/Consumer Rights
Hello, Cut a long story short, we bought a used car in March from a dealer that has a problem with the A/C. I believe the issue was there when we bought the car. I contacted the dealer citing the Consumer Rights Act 2015 and asked that the vehicle be repaired. They have told me to claim on the warranty but as I'm sure is…
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Shark Duo hoover
Hi Everyone we have a Shark Duo battery hoover which has gone faulty and is 18 months old we paid £200 in the sale reduced from £280 and it does have a 5 year warranty if you register it but we forgot but surely it would be covered under the consumer rights act as it hasn’t last a reasonable length of time for a hoover of…
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Uncomfortable Bed Being Collected for Return - but no communications whatsoever about refund.
Hi I bought a Hypnos Mattress and unfortunately it is not anywhere as near comfortable as those in the Premier Inns. I complained by email because I couldn't get through on phones. No response to me from Hypnos. Next thing I know, is they have sent people to collect the Mattress, but there is still no information about…
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Samsung Nu 7000 series TV unable to update notification
Hi first post.I own a Samsung NU7000 series TV.I am getting a message saying unable to update as internal memory is full. Googled the problem and on Samsung own community forum they have 125 pages of people from all over the world asking why this is happening. Has anyone else here had this problem and has it been…
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Can I refuse to accept a delivery from Hotpoint?
Hi, I made an order yesterday through Privilege Purchase club for 3 items for my kitchen. Long and short of it is, I’ve ordered the wrong size fridge freezer and trying to cancel is a nightmare. They haven’t answered phones and live chat can’t help. My delivery is due on Thursday and as it is bank holiday tomorrow, I am…
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Dental plan won't suspend payment or offer plan extension beyond lockdown
Hi all. I pay monthly for a 12 month dental plan that covers 2 dental checkups and 2 hygienist visits per year. My April checkup and hygienist appointments were cancelled by the dentist due to Covid-19. The dental plan has continued to take payments even though the dentist cannot provide the service. I've contacted both…
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Wrong item delivered
Hi, Wondering if someone can help. I ordered some decking from a local builders supply. I ordered it online and paid by credit card. It was delivered yesterday, and I started fitting it. I got halfway across and realised I wasn't going to have enough. I checked my invoice received by email, and I had ordered 125mm wide…
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Faulty blocks from builders merchants
I built an extension on my home but the external render started popping and falling off the block work just months after it was completed. Through several communications I found out the batch of blocks I brought was faulty. I contacted the builders merchants and they said it’s nothing to do with them - so I contacted the…
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Non-payment of customs clearance fee on having importing goods from abroad
So I’m asking a question which I fee I have not really found satisfactory answers to as the answers given seem to contradict some related information. The question in short is this: If push comes to shove, who is liable for DHL’s “Advance payment” (customs Clearance fee)? The importer or the sender. I’m in the U.K. Based…
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What to do when JDsports are not returning my refund!!??
Hi, I returned two items to JDsports through their 'intelligent returns' system on the 16th April. On the 22nd April I received an email from themselves stating they had received the items and to allow 10 working days for the funds to be returned to my account. I was still waiting almost 3 weeks later so emailed them to…
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Who is legally responsible for a return sent back to the UK from the US?
I sold a piece of jewellery to someone in the USA, via my friend who is a seller with her own website, and they paid by credit card. The buyer asked to return the item (just because they didn't like it), I said OK because my friend has a return policy on her website, and she gave all the details. She asked them to send it…
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Evans cycles & cancelling an order
Recently ordered a bike online but now want to cancel (5days & showing only as stock allocated). Evans Cycles customer service is virtually non-existent (no phone line, very limited access to online chat and email response times of 5-10 days given) so may not even have my request acknowledged for some time. Almost all…
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Zara customer service
Has anyone else lately returned an item to zara lately only to get it returned back to them? With no explanation. The item is exactly as it was when first arrived Unworn and perfect. Zara have closed down their chatline. Can a retailer do this? It was returned within the agreed limits for return
