Hotpoint washing machine electrical fault

samslaughter

I bought a Hotpoint washing machine January 2019, typically now I am outside the warranty it has developed a fault. It is an electrical fault and it took out all our electrics one evening without the machine even being on. If we hadn’t of had an RCB in our consumer unit the whole machine would have been live and could of killed us had we touched it. After speaking to Hotpoint they want to charge us £120 to come and fix it. I think this is ridiculous given the fault and the age of the machine. Just wondering if anyone had experienced anything similar or had any advice they can offer? We carried out fault finding after the electrics tripped so know for sure the fault lies with the machine. Thanks 

JJ_Egan

You have no Hotpoint warranty so they are entitled to charge .

Warranty is not your Consumer Rights , thats against the vendor .Contact them under CR and see what they say .

They are entitled to ask you to supply an independent engineers report on the problem .

Aylesbury_Duck

samslaughter said:

I bought a Hotpoint washing machine January 2019, typically now I am outside the warranty it has developed a fault. It is an electrical fault and it took out all our electrics one evening without the machine even being on. If we hadn’t of had an RCB in our consumer unit the whole machine would have been live and could of killed us had we touched it. After speaking to Hotpoint they want to charge us £120 to come and fix it. I think this is ridiculous given the fault and the age of the machine. Just wondering if anyone had experienced anything similar or had any advice they can offer? We carried out fault finding after the electrics tripped so know for sure the fault lies with the machine. Thanks 

JJ Egan is correct.  Which retailer did you buy it from?

There's no need to embellish the story with drama that didn't happen.  The machine will have an earth and it was plugged into a protected supply.  You were not going to be killed by it.