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Zara customer service

Has anyone else lately returned an item to zara lately only to get it returned back to them?  With no explanation. The item is exactly as it was when first arrived 
 Unworn and perfect.  Zara have closed down their chatline. Can a retailer do this?  It was returned within the agreed limits for return

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Closed down yes due to Corona Virus probably .
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Talk to them on livechat
  • sheramber
    sheramber Posts: 24,834 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Many stores are not accepting returns at present due to current situation.
    WE ARE EXTENDING THE RETURN PERIOD TO 30 DAYS BEGINNING ON THE DAY OUR STORES RE-OPEN, BOTH FOR IN-STORE PURCHASES AND ONLINE ORDERS.

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