Laura Ashley policy change

annadaly318

Just wondering if I could get some advice. I purchased a mirror from Laura Ashley. On the 17th of march I made contact with the Facebook team as I could not get through via the phone to cancel the item and have a refund. I paid cash for the mirror.  I asked the Facebook team could I still receive a refund even through there was discussion of the company having financial difficulty and was told yes. I got through to the customer service team and advised the sales assistant I wanted to cancel as I had already found a different mirror. I asked the sales assistant on the phone numerous times would I definitely receive the refund and was informed yes. The sales assistant stated because I had paid cash I would receive a call the next day to arrange the refund. I made contact with Laura Ashley again 4 days later as I had not received a call to arrange the refund. The customer service assistant informed me that I would not be receiving a refund as the company had changed their policy. I personally feel that Laura Ashley has taken my money from me. If they were not offering a refund surely I should have been told that on the phone, in which case I would have accepted that and hoped I received the mirror. Laura Ashley state they are not offering refunds but they cancelled my order and have kept my money.  I was provided with an email to the company also. I emailed but have still not heart anything back. Is there any way I can get my money back or even re order the mirror. I believe if I was told on the phone I would receive the refund I should have regardless of the policy change. I made the decision to cancel before this policy was implemented. Any advice would be great. 

davidmcn

It's not merely a "change in policy", they've gone into administration since your purchase. If you're owed anything then you'll need to join the queue of creditors in the administration.

Kattekwaad

Enjoy your mirror, you won't be getting a refund.

annadaly318

Kattekwaad said:

Enjoy your mirror, you won't be getting a refund.

If you had read my post properly you would have seen the order had been cancelled on the 17th of march.

annadaly318

davidmcn said:

It's not merely a "change in policy", they've gone into administration since your purchase. If you're owed anything then you'll need to join the queue of creditors in the administration.

Thanks. It was explained on the phone by the customer advisor that the refund was not being issued as they had changed their policy. Was just checking if I had a leg to stand on lol. It appears I don't lol