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How to do Section 75 against Holiday Autos?
Hi all, If any of you have done the process of a Section 75, i would appreciate your help on this one.... Made a booking with Holiday Autos for car rental in the US (for May 27th). Holiday Auto's, like most car rental brokers offer free cancellation before pickup.... I cancelled my booking on the 13th April. 30 Days later,…
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Kikki-K Administration and Orders, what now?
Hello I am new to the forum so forgive me if I have posted this in the wrong area but I wanted to seek guidance on the following predicament, however, before I get in to it, I appreciate that given the circumstances this is far from a priority by any means. After a quick scan on the internet, I can see that there are other…
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Credit with catalogue can i get refund?
Hello all due to returning items to catalogue I am now in credit of £50 does anybody know if I can request a refund of the credit? Or does it have to stay in my catalogue account? many thanks
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Returning mail order headphones from Richer Sounds because I don't like them
I was bought a pair of £250 over ear headphones from Richer Sounds as a present less than 14 days ago, but I find them uncomfortable and not very pleasant to wear. The buyer is happy for me to return them. Not allowed to post links, but their returns page says: The Which returns page expands on that quote: If I admit I've…
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Charged “extra” interest?
Recently been given a 3 month payment holiday from motorcycle pcp from provider with the additional 3 months being added on at the end of my original agreement end date, which is fair to my mind. I was then informed although payments will remain the same, I will pay an additional £8 “interest” a month, not just for the…
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Rail ticket refund
Hi all, Last year I discovered a site called commuter club which allows you to purchase a train season ticket and then pay it back in monthly instalment. This was perfect for me as I don't like having to worry about buying tickets and it's just taken each month. For the last 6 months it's been great until lockdown hit.…
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Help issues with Very delivery during Coronavirus
I’ve ordered a vacuum cleaner on 18/4/2020. I expected a delay in delivery as the pandemic in full flow. Here I am 12th May with no Vacuum cleaner yet Very not being helpful at all. The vacuum has been charged to my account even though I don’t have it. I’ve phoned 2 times being kept on the phone over 1 hour the first time,…
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Help please
Hi all, I've just received an invoice from a plumber I used in 2015 saying an invoice is outstanding. I know I’ve paid this and also had him back in 2018 (which he’s also questioned), so why would I have the cheek to do this and why would they carry out the work. They’re saying they have a new system and it’s flagged…
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Restrictions to my wedding
My wedding venue has said that my wedding can go ahead on 27th June with a maximum of 7 people ( inclusive of the , bride, groom, 2 witnesses and registrar. We have 46 guest original for the day and a further 60 in the evening. We don’t want to go ahead with only 7 people, are we entitled to a refund? The company are…
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Amazon Reclaim
I have been charged a total of £152.97 through my Amazon Gift Card balance for items I have not purchased. The Items are for games credit (APEX LEGENDS COINS) in three separate purchases at the same time. I cannot get through to Amazon on the phone (recorded message then call dropped). I was told on their customer service…
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Very. Am I entitled to a refund/swap for a faulty table?
Hi, I bought a table from Very 10 months ago. The quality of the table in my opinion is less than satisfactory. I'm not one for returning things or looking for money back but it was suggested I should go down this route by a family member. The table has worn pretty badly in the middle and the surface is peeling off, the…
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Refunds and cancelling work on my home
I ordered a porch and a new front door at the beginning of January. It was supposed to be delivered and installed early April but due to the Covid crisis everything is on hold! I payed a 20% deposit upfront of approximately £1400. Firstly the product has not been delivered and installed and secondly everything is on hold…
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Problems with The Range
I ordered a wardrobe from The Range website as we went into lockdown and it was delivered at the beginning of April. After spending a very frustrating afternoon trying to assemble it, I contacted their customer services on 7th April and they agreed to organise a collection and refund as it wasn't fit for purpose. I was…
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What can I do?
Hello all, Would appreciate any advice on what I can do in this situation: I purchased some perishable goods online (cakes, bread & cookies). The company I purchased from sent items that were an absolute mess. Some lacking ingredients, some in poor packaging, all looking nothing like what was represented on their website.…
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Car warranty
My Daughter bought a second hand car from a dealer in Dec 2019. The timing belt has snapped and dealer said its not covered under the warranty. Any advice 😌
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Furniture Order Placed Pre Lockdown
Hi there, we made an order of home furniture prior to the lockdown (back in February), are we legally obliged to wait until the lockdown is lifted and the company we bought from are retailing again or can we cancel our order? Thanks
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Tough Mudder - refund
My partner signed up for Tough Mudder around 6 months ago and paid the £80 entrance fee. The event was due to be held last Saturday and was cancelled, understandably. The company asked people to consider not asking for refunds, but that the option was there if people wanted their money back. My partner has now submitted…
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Update Killed My Phone - Am I Liable To Pay For Repair?
Hello everyone. I really need some help and hope this is the right place to post. Apologies in advance if it's not - just point me in the direction to go otherwise. On the 22nd April I was using my Samsung Galaxy S7 phone (purchased March 2017) when an Android update began downloading automatically. The phone shut down in…
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Groupon not delivered
Hi, I ordered an 11 piece rattan cube dining set from Groupon on 27 March 2020. Their website said it would be a 7 day delivery. I expected a delay as in lockdown. This order was £480. I did an online chat on 21 April to query where it was. I was told there was a delay due to large amount of orders. Next I emailed and was…
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Milk over backseats
Hi, I recently bought a carton of milk from Morrisons. By the time I got home the milk had spilled over the back seats. When inspecting the carton, I noticed that the foil seal was peeled from the back. As this happened at the start of this pandemic, I had to get my car valeted at home to avoid contact with multiple…
