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Problems with Dyson order
So on the 8th of May I checked on the Dyson site to see the next day delivery cut off was 6pm so I ordered a purifier unit at £550 at 3pm, got the email saying its confirmed and would be delivered Saturday, so took the day off work to wait in for delivery, Friday night came no dispatch email so messaged Saturday morning to…
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Slippers from Poland
I placed an order - on-line for a pair of slippers from Poland - two weeks ago today - they have not yet been delivered - I have had slippers from them before and they arrive within 3 days ! They, normally come by air - but, according to the company - Covid19 has meant that they come by other methods - presumably…
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Wrong product received
2 weeks ago I received the wrong product which is worth considerably more than what I ordered. I contacted the seller straight away using their customer service link on website as they stated that due to the current situation there phone lines were off. So I waited a week but no reply. I emailed them again, another week…
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What do I do?
I placed an order with a third party seller on Amazon, the item never arrived even though there was an update on their website claiming that the item had been delivered as per the original order. After having sent several ‘where’s my stuff?’ messages, Amazon told me that I was entitled to a refund, which I accepted. The…
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Bensons For Beds - Faulty Mattress - Comfort Guarantee issues
I am hoping someone here can help me with what I think is a blatent load of crap and Bensons For Beds trying to negate having to swap my mattress? I bought a mattress Bensons For Beds on 2/1/2020 and it was delivered on 4/2/2020. Within 3 days a rather noticeable dip had appeared, so I complained and a Homeserve technician…
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Allergic reaction to a food item bough in a high street store. Discount sticker obscured ings.
Hi, I have bought some chocolates on sale however discount stickers were put in a way that made it impossible to read ingredients. Had allergic reaction that lasted around 10 days. Gp saying to take pills. Now as a consumer can I make claim via small court claim for damage? Is there some website that outlines how to write…
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XDP delivery nightmare
Ordered £250 worth of goods from The Range using my credit card. They sent my goods via XDP. When they finally turned up they only had 1 of 2 packages. The driver rang the depot and was apparently told not to deliver package 1 because he can only deliver a whole consignment. He promised to return 'later' that day. 3 days…
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Acer Aspire Laptop
I purchased a new laptop on the 10/05/2020 from Argos, so that I could host an online quiz night for my family during this Lockdown via ZOOM. The old laptop I had I gave to my mum and grandma who live together so they could be involved. I tried to host the quiz night to some annoyance with the new laptop my picture looked…
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Companies rights to take money without consent
Can I ask about a companies right to take money without agreement please? My friends parents bought an item out of a consumer catalogue back in October 2019 which was delivered and despite being sent their catalogues at intervals made no further purchases from them. When looking through their bank statement this week they…
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Train ticket refund
I bought train tickets from Virgin Trains, fast forward 6 months and they don't exist. I quick Google and it says they are LNER, I sent them there by recorded delivery for a refund before the lockdown. I waited patiently for 5 weeks then I decided to chase up the refund. They said they should have gone to Avanti, who I…
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Consumer Rights To Cancel Online Food Order Before Delivery
Hi everyone Hope you are all keeping safe. I am in dispute with Eversfield Organic who are refusing to cancel a food order that I placed for my elderly mother in March this year for delivery on 16th May (the earliest delivery date at the time). I asked to cancel the order on the 5th May and was refused. They stated that…
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Whirlpool recall problems
Hello all. Looking for some advice please. Our washing machine was part of the recent fire safety recall. We went through the procedure and because of the coronavirus was given the choice of waiting until the pandemic finished for a repair and told not to use the machine until it was fixed as ant damage as a result of fire…
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Can I get a refund?
I bought 2 garden loungers from an online sports equipment site (oh the irony). They were both damaged when I unpacked them and so asked for a refund. Eventually, emails twoing and frowing, photos of damage sent etc. they said they would arrange collection and then I would be refunded. Over 3 weeks later, collection…
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Jacamo account
Hi All, I received 3 email from Jacamo (JD Williams)on the 6th may to inform me that my email address and password had been updated and a conformation of an order valued at £248.99 and that I should get in touch if I had not changed the address or password .I had not changed any details and in fact never used Jacamo for…
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Supplier terminating contract but keeping our deposit?
I've searched high and low for this scenario, but cannot seem to find anyone who has experienced this. We instructed a design agent to complete some Building regulations plans for us on 7th March with a schedule stating that the work would be completed in 5 - 7 workings days. Two full weeks later (10 working days) I…
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Citizen Card Scam
My daughter is 33 and her passport due to expire next month. She couldn’t afford to renew her passport and has no intention of travelling abroad any time soon, so when she found this citizen card online, she decided to apply for one. Now, she has never submitted her passport as proof of ID to this company and she hasn’t…
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scam
I ordered a parcel over a month ago spending almost £60 and received the wrong parcel that was worth £14 so I have sent back and they said they dont have what i am after in stock so i asked for a refund but I am now being refused a refund what can I do?
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Unexpected customs charges! Please help.
Hi I'm wondering if anyone could help. I purchased some products from a company called Native. Not a large order. I bought 2 products that came to £25. It says clearly all over the website "free shipping". In the faqs under the question "is shipping free?" It says yes, shipping is free!. On my recipet for the order it…
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New oven not fit for purpose - advice or help appreciated!
Hi. Bought a new Indesit fan oven online from AO. Oven does not cook food properly within suggested timescales on food packaging. Contacted AO, they sent an Indesit engineer who said oven was operating correctly, as per his thermometer. Cooked fish fingers in oven last night - haute cuisine in our house, Ah tell ya :-) -…
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Ford Fiesta eco boost 1.0
Less than a year ago my son bought a used fiesta eco boost 1.0 due to an oil issue he now needs a new engine I’ve seen these cars have had many issues how do I go about taking this up with ford? It’s a 2013
