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Paying VAT on account top-ups
Hi, I hope this is the correct thread for this question, can't find anything better... Quick question pls: I enrolled for a virtual phone number company. The way it works is that I top-up my account with money and they charge me once a month for the extra phone number (the service). I wondered if it was legal to charge me…
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myHermes has lost my delivery and won't compensate me!
Hello one and all,I opened a myHermes account recently to return a defective item (a plastic LED bulkhead light) to the manufacturer.I've received notification from Hermes the parcel is lost and received an email telling me "We have now assessed your claim and we are unable to offer you a settlement as the contents of the…
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Moved: Toxic Neighbour (Literally)
This discussion has been moved.
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0% interest over 4 years help
need some info and help as i can't find it on the littlewoods website im looking at. buying a new bed and they are offering 0% for 4 years what i want to know is they have 0% intrest on 1 year 2 years and 4 years i cant manage atm to do two years if i was to take the 4 years and pay it off in three years lets say will they…
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John Lewis misleading advertising
I recently purchased some earbuds from John Lewis. When they arrived they wouldn’t work with my iPhone SE 2020 the John Lewis website said “these True Wireless headphones are compatible with all smart devices with Bluetooth, including those from Apple...”. They worked with my partners iPhone 8 but not mine. As it’s a newly…
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Online retailer refusing refund for sale item
I bought some jeans from an online mens retailer at 20% off and I couldn't get them over my ankles as the fabric was so tight and small. They came back and said here's your credit note. I read https://www.moneysavingexpert.com/news/2018/12/revealed--many-major-stores--online-sale-return-rights-are-wrong/ and told them they…
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Wrong Price
Hi, i bought a bicycle today online for £250 but when I received it, the price on the box was £159. Do u think that I should contact the supplier and could I get some refund? Hope anyone could help.. Thanks
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The Range refusing a refund on a faulty product
Hello good people, I have exhausted my efforts with The Range to get a refund on an inflatable spa that we purchased a couple of weeks ago. The spa went down (lost air) out of the box. We contacted The Range the same day, but they failed to respond. My other half went in to the store and was told they don't accept returns…
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Vouchers
What are our rights with regards to gift vouchers? Does the retailer / business have to extend the period if we are unable to use them due to Covid and shops being closed.
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Faulty oven broken again after repair
We bought an oven from John Lewis and a few months later (within 6 months) the heating element broke. They re-directed us to the manufacturer who came out and put in a new heating element. Skip ahead another 4 months and it is broken again. John Lewis are asking for proof that the repair was carried out, however the…
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No refund received 15 days after return of faulty laptop
First of all, I'd like to introduce myself to the forum. I've been a follower for quite some time and have used the advice here to help me reclaim PPI money as well as compensation for a delayed flight. I've also found some excellent advice on how to deal with PCNs. The forum is terrific resource for those who don't…
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Overseas Car Hire Refunds
Hello there Sorry to start a new thread, but I can't find anything relevant to my situation. I booked a car with Iceland Car Rental (www.icelandcarrental.is) on 20th February 2020, for a trip planned for July 2020, using my credit card. On their website it clearly states that you can have a full refund if you cancel up to…
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Ordered products before Oasis went into adminsitration, still not recieved or refunded.
I ordered an item from Oasis clothing online on April 13, it was dispatched via Hermes (with tracking ID provided) on April 15. Oasis went in to administration on April 16 and I have not received the item (now May 7). Hermes cannot find the item. I have had no luck getting through to Oasis customer services. Where do I…
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Prepaid return label parcel insurance
I appreciate someone asked a similar question on here recently however I don't wish to hijack their thread. I returned an order to Cex online within 14 days of receipt due to not being happy with the condition of the item received. I let them know of this prior to sending it back, and used a Collect+ return label which Cex…
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Minor feature of car doesn't work - what are my rights here?
I bought a new vehicle back in January. A large reason for the purchase was Android Auto integration - I drive long distances and liked the idea of Google Maps and all my music being integrated into the car. Initially, Android Auto didn't work at all, but my dealer did something (reinstalled firmware?) and it worked fine.…
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Argos disappointment
So. I collected an item from Argos Whitchurch earlier with the intention of giving it to someone as a gift. I picked up the box and noticed that it was damaged and that the item was clearly a return with Argos return stickers all over it. I then asked for another one. The member of staff initially denied that it was a…
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Tom jones ticket refund after postponement
We have just received an e mail from viagogo saying Tom Jones concert is postponed until next year . They are offering no refunds as concert is postponed and not cancelled . Can we get a refund ?
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No regard for customers
We are all aware of the difficulties of delivering acceptable services but I am new to this forum and this may sound like a personal complaint but before I begin has anyone heard about the way The Range retailer is treating its customers? For me personally, it literally is driving me mad, I want to scream at someone! I’ll…
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Groupon Refunds For Non-Existent Stock
Has anyone else had trouble with Groupon and trying to buy items? I purchase some sun loungers 3 weeks ago to then find out 2 weeks ago that they cancelled my order without telling me as there was not enough stock. I haven’t been able to obtain a refund (I was only offered £230 credit!!!) so had my refund request escalated…
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Returned goods not received - who is liable?
Hi. I returned some clothes to ASOS via the Collect+ service that ASOS offers. The postage is paid by ASOS. I have the Certificate of Posting. ASOS have not received the goods and so have not provided me with a refund. My question is, am I entitled, under UK law, to be reimbursed and if so, which of ASOS or Collect+ are is…
