Groupon Refunds For Non-Existent Stock

JenAltair

Has anyone else had trouble with Groupon and trying to buy items? I purchase some sun loungers 3 weeks ago to then find out 2 weeks ago that they cancelled my order without telling me as there was not enough stock. I haven’t been able to obtain a refund (I was only offered £230 credit!!!) so had my refund request escalated only to be told it can take at least 30 days for another department to get back to me, and then a further however many days to refund. What a joke! I can’t go out an buy the same elsewhere without getting my money back first. What do I do? Help!!! 

Aylesbury_Duck

How did you pay and what exactly did you buy?  Did you buy credit which Groupon redeemed with the sun lounger company?

JenAltair

I used a credit card and bought directly from Groupon. No “credit” vouchers to redeem afterwards.

Is a section 75 claim the best way to go with this? 

Aylesbury_Duck

It's worth a try, but they may not take action, knowing a refund is in progress.

born_again

JenAltair said:

I used a credit card and bought directly from Groupon. No “credit” vouchers to redeem afterwards.

Is a section 75 claim the best way to go with this? 

S75 won't cover this as the item price is less that £100.

JenAltair

The item I bought was a set of 2 for £230. How is this less than £100...?