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Council Tax Direct Debit
Hi All,I'm having a bit of trouble with Manchester City Council with regards to Council Tax, I'll try to be clear and concise to avoid confusion.My mother has been in and out of hospital for several months over the last year, I was aked to open her mail regularly whilst she was in hospital.On March 16th, 2020 I opened…
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Sold car privately - Now told the car was misdescribed
Hello, I am writing here hoping to get a little bit of advice regarding the situation I find myself in. I sold my car (2011 Vauxhall Corsa) privately on 25th Feb 2020. On the day three gentleman turned up to view the car, they all inspected it and one of them also test drove it giving it the green light and confirmed that…
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Returning not faulty good dilemma.
I saw a kettle and matching toaster in The Range. They were matching but had to be bought separately. The kettle was always sold out so ended up ordering online with small charge and picked up in store. 3 months on, turned kettle on last night, made a quiet sizzling noise but boiled on. Later when entering kitchen could…
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Can the police come becuase of this?
I have some toxic people in my network, circle. Some of them said I'm doing fraud, misrepresentation with my business and maybe hoodwinking clients. (None of this is true) They also do not believe the degree I've studied. Can the police be called out and investigate this? As far as I'm concerned, the police have better…
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Vision Express - not responding to emails or telephone calls about 60 day "no-quibble" returns
I bought two new pairs of glasses in March in a special offer at Vision Express on varifocal lenses (my first varifocal prescription - lenses were expensive enough before this, now they are a second bloody mortgage cost!). One was to be my all-day everyday pair, and they are okay. The other was to be polarised sunglasses,…
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Argos are refusing to replace my washing machine!
Hi there, I purchased a washing machine on 8th March from an Argos store. It has developed a fault and is making a really loud screeching noise and I want to have it replaced. On the Argos website it says that because of the coronavirus situation at the moment anything purchased after 1st March is eligible for a refund or…
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Ticket master event refund
Hi all, I had tickets for an event on 18th April 2020, ticket master told me the event was cancelled on the 24th March, I waited till the 20th April to ask about my refund and nothing, if you ask where it is you get a standard ' we're really busy' email. I understand it must be a huge undertaking but, I think 7 weeks after…
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Hermes advice
Hi i wanted some advice. I sold an item on ebay for around £36 The buyer lives in a block of flats so he specified he wanted a signed delivery and not to be left with neighbours. I have an online account with hermes so i paid extra for a signed delivery and insured the package(£4.00) for the full amount £36 and specified…
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legality of returning deposits
I run a small company (just me) making one off items for customers, both private and businesses.Last year I quoted for and accepted a deposit for a one off job with another business. The other businesses customer then appeared to change their mind on the design. Time passed, I hadn't received a new design,but as far as I…
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Amazon refusing refund
Hello, I bought an item from Amazon in May 2019. The item was faulty and never worked and the 3rd party seller replaced it straight away. It then broke in January 2020 and I reported this to amazon and was eventually asked to return the item. As the the item was so large and after lots of conversations with Amazon…
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Left in the dark
I recently ordered online 2 weeks ago. nothing exciting but needed. I got an email last Wednesday (when it was due) saying it was delayed but not even any idea on when it would be delivered. I thought OK it is busy for online ordering everywhere at the moment. I then got an email yesterday (Tuesday. A week later) saying…
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Pre-paid returns missing, issue with refund
Hi sorry for the long message below just looking for some guidance In mid march i purchased some trainers from footpatrol, used them before always ok unfortunately they did not fit so i completed the returns form and used the pre-paid royal mail 48 tracked sticker that came with them to return the package at my local post…
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Apple MacBooks Deisgn Fault in butterfly keyboard. Anyone had a refund/s.75 success?
Hi all We have a number of Apple products. My eldest Macbook Pro is the 2018 15 model. Cost over £2,000 This is one of the models Apple has identified as having the design flawed butterfly keyboard. All new models of MacBook now have a new style keyboard with a scissor mechanism. Whilst Apple has a repair program for these…
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Bestway hot tub warranty
Hi, I am looking for some advice on a warranty. We purchased a Bestway Lay-z-spa from B&M on the 15th July 2019. It worked perfectly for the rest of the summer and was then stored correctly. We put the tub back up at the start of April and it is showing an error on the pump. We contacted Bestway support who have asked for…
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Paypal fraud by buyer on Gumtree website
Sorry, to say that I am now a victim of fraud on Gumtree. I posted an advert for a PS4 on Gumtree on last Friday and I was pleased to have someone make an offer yesterday (Monday 4th May). However, it could be fraud as I have not recieved the money in payment to my Paypal account. To make matters worse, I posted the games…
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Currys - faulty washing machine
Hi. Any advice appreciated. I bought a washing machine from Currys instore in early March and paid cash. A summary from then on : 1. Machine delivered and installed mid- March. Accrid plastic smell on first use ,rendering machine unusable. 2. Engineer was sent who confirmed machine was faulty and I had to contact Currys…
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Studio catalogue
Recently my wife's studio account was hacked but reported it right away. They changed her email address and ran up the account to £1200. But now we have received all the goods and are taking up a fair amou t of space in my home but studio are in no hurry to come pick them up, just wondering what right we have. As they said…
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Amazon dispute
Please can someone help me I am at the end of my tether. I purchased an item from Amazon and it advertised I would receive 192sqft of some rubber gym flooring, I paid £94.85 for this, when it came I only received 4 tiles which equalled 8sqft. I emailed the company and they claimed they couldn’t find my order. I then…
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mis-sold service
* purchased a log cabin with £100 delivery charge after lockdown had initiated * when paid the sales team still assured it can arrive in 20 days from purchase. * told delivery office calls you to negotiate a day and time of your choosing. * product can be placed any part of the house (front or back). I queried this as its…
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ASOS disagreement
My partner ordered me a watch from ASOS she paid £200. The parcel got delivered but inside the watch box was empty. She emailed ASOS and the reply she got was (see attached picture) and now we don’t know where to go from here. Thanks in advance. Simon
