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Argos are refusing to replace my washing machine!

BLC1983
Posts: 27 Forumite

Hi there,
I purchased a washing machine on 8th March from an Argos store. It has developed a fault and is making a really loud screeching noise and I want to have it replaced. On the Argos website it says that because of the coronavirus situation at the moment anything purchased after 1st March is eligible for a refund or replacement up to 30 days after their stores reopen.
However I called Argos today and the advisor told me that this isn't the case with white goods and that I have to call the manufacturer and they will have to try and repair it! I refused this saying it's a brand new item I don't want it repaired I want it replaced and they got really sarcastic with me saying that they can't understand why I wouldn't want it fixed!
I'm absolutely disgusted at Argos for this! Can anyone tell me if Argos have the right to do this or am I definately entitled to my money back?
Thanks
Craigh
I purchased a washing machine on 8th March from an Argos store. It has developed a fault and is making a really loud screeching noise and I want to have it replaced. On the Argos website it says that because of the coronavirus situation at the moment anything purchased after 1st March is eligible for a refund or replacement up to 30 days after their stores reopen.
However I called Argos today and the advisor told me that this isn't the case with white goods and that I have to call the manufacturer and they will have to try and repair it! I refused this saying it's a brand new item I don't want it repaired I want it replaced and they got really sarcastic with me saying that they can't understand why I wouldn't want it fixed!
I'm absolutely disgusted at Argos for this! Can anyone tell me if Argos have the right to do this or am I definately entitled to my money back?
Thanks
Craigh
0
Comments
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The retailer can refund, replace or repair...but it's their choice. So Argos are acting correctly.2
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The website makes it clear this is for unused/unopened items only - for a faulty item, usual rights will apply, you have 30 days to reject for a refund - after this the retailer is entitled to choose the remedy and this includes repairing. You do not have to contact the manufacturer though, Argos are still legally responsible for the product - however you may find it helpful to contact the manufacturer as it will be quicker.
If the repair is unsuccessful, you will then have a right to refund or replacement. If you speak to the manufacturer directly, I would ask Argos to confirm that they consider this their 'attempt at repair' and if it fails again they will refund - but you might find they're unwilling to do this. Others may have a different opinion on this point.3 -
TSx said:The website makes it clear this is for unused/unopened items only - for a faulty item, usual rights will apply, you have 30 days to reject for a refund
Surely for an item to be found faulty it needs to be opened first and tested? So just because my washing machine has been used and had been found to be faulty why doesn't the usual rights apply to me??0 -
You need to reject the item within 30 days.
As you only phoned Argos today you are well outside the 30 days.
Had you phoned Argos within 30 days the situation would have been different.
https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights
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sheramber said:You need to reject the item within 30 days.
As you only phoned Argos today you are well outside the 30 days.
Had you phoned Argos within 30 days the situation would have been different.
https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights
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No, you need to notify them you're rejecting. You could have done this by calling, emailing, writing a letter, social media etc.3
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But who would have a record of this when I go back Into the store? How will they know I rejected it on the phone to some random customer service advisor when I don't even have an account with them?0
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BLC1983 said:But who would have a record of this when I go back Into the store? How will they know I rejected it on the phone to some random customer service advisor when I don't even have an account with them?"You could have done this by calling, emailing, writing a letter, social media etc. "And it's hardly difficult to record (or otherwise keep a note of) a phone call.4
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BLC1983 said:But who would have a record of this when I go back Into the store? How will they know I rejected it on the phone to some random customer service advisor when I don't even have an account with them?
All of this is immaterial though because as already mentioned, it would only be useful if you initially contacted them on or before the 6th April.1 -
BLC1983 said:On the Argos website it says that because of the coronavirus situation at the moment anything purchased after 1st March is eligible for a refund or replacement up to 30 days after their stores reopen.
After the initial 30 day period, they can choose to repair the appliance, something that they have opted to do.However, any purchases made from 1 March 2020, can be returned up to 30 days after our stores reopen. In line with our returns policy, these products will need to be unopened, unused and in their original packaging, with proof of purchase.
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