No regard for customers

wassupp

We are all aware of the difficulties of delivering acceptable services but I am new to this forum and this may sound like a personal complaint but before I begin has anyone heard about the way The Range retailer is treating its customers? For me personally, it literally is driving me mad, I want to scream at someone! I’ll say no more until someone tells me otherwise! Thanks everyone. 

wassupp

should have said during meant to say difficulties in delivering a service during the pandemic. !

KatrinaWaves

I have heard about them not offering returns or collections of large items

To that, I say, don’t order non essentials in a pandemic then get upset wen they won’t come and pick it back up 

elsien

Ours is closed so I've heard nothing about how it is treating its customers. 
Rather than being cryptic, it might be easier just to say what your issue is. 

Aylesbury_Duck

What essential item has been delayed?

JJ_Egan

I have read a few posts about users with a problem expecting instant action .Pandemic Lockdown Skeleton Staff don't matter its me me me .

photome

Wassupp OP, please tell us

wassupp

Ok before I start, we all know we are in extraordinary times so I don’t think I have been unreasonable but the Range should not trade if they cannot deliver a service. Here goes:  order placed 13 April, delivery stated as 22 April.  A few days before DHL said they’d collected it so all good.  Goods did not arrive.  From here everything nose-dived.  DHL said they didn’t have it and promptly changed their status to delayed and to contact the range.
The range says my order is completed.  It isn’t.  I have tried to ring the customer services team almost every day but I can’t  get through even if hanging on for an hour.  You also get cut off with a message saying that they are extremely busy, please try later (even at 8 am when they open) I have tried my local store for help. They tell me they have no access to online orders and can’t get through to customer services either.  The complaints line is the same as customer services.  the range email address is closed down, the link To an online dispute platform is not there as per ‘click here’ on the website.  This is supposedly as part of their new initiative to ease the pressure on the service team. I got through to Head office and a really rude and unhelpful receptionist said there were no managers and the service desk could not do outgoing calls not even the customer service supervisors. She even told me to “look it up yourself” when i asked her who the CEO was. I did!  I have been on Facebook, Twitter and instagram.  I found another 2 email addresses one to the press office, sent an email and guess what, no response.  I have written To the CEO highlighting all of this and again, no answer.  Their Facebook is awash with complaints even from our wonderful NHS staff who say they are not getting the discounts promised.

wassupp

Also, I don’t think this is a question of me, me, me. Some of us can’t leave the house at the moment and if retailers are trading, then it is the only way to shop and Safer for most people.   I have had delays with other online suppliers who have kept me informed, have someone to help etc and are doing their best.  The range is nothing like that.  

Aylesbury_Duck

Just add them to the list of companies you won't buy from in future.

theonlywayisup

How much was the item and how did you pay?