No regard for customers

sheramber

Just been reading some of the complaints. It is amazing the essential items people are buying -e.g  hot tubs, mirrors, garden chairs,  garden pots, water features

Manxman_in_exile

I know your gripe is with The Range as the retailer, but do you know why DHL initally said they'd picked it up and then said they hadn't?

wassupp

DHL haven’t been much better. They don’t reply to email queries and when I rang I was told that of the thousands of items received by them they are all scanned on pallets and they can get it wrong. I said that didn’t make sense cos if my item wasn’t there how was my ref scanned?  The response to that was they didn’t have it contact the Range.

ThumbRemote

sheramber said:

Just been reading some of the complaints. It is amazing the essential items people are buying -e.g  hot tubs, mirrors, garden chairs,  garden pots, water features

When did consumer rights start to apply for essential items only?

[Deleted User]

ThumbRemote said:

When did consumer rights start to apply for essential items only?

I think the point is that since complaints such as the OP has are almost solely down to the Pandemic it might be wiser to hold off buying non-essentials while the current situation persists..

Regardless of any consumer rights, the fact is that normal service has not resumed in any business 

Gycraig

ThumbRemote said:

sheramber said:

Just been reading some of the complaints. It is amazing the essential items people are buying -e.g  hot tubs, mirrors, garden chairs,  garden pots, water features

When did consumer rights start to apply for essential items only?

They obviously aren't only limited to essential items, but it's quite obvious Due to staffing issues (stores closed) it's gonna take a lot longer for things to be resolved. 

Website will be being slammed and they lost all the staff from stores who would of dealt with a lot of online returns in branch I imagine