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Problems with The Range

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Problems with The Range

1 reply 92 views
jenny.ward7322jenny.ward7322 Forumite
3 posts
Second Anniversary
MoneySaving Newbie
I ordered a wardrobe from The Range website as we went into lockdown and it was delivered at the beginning of April. After spending a very frustrating afternoon trying to assemble it, I contacted their customer services on 7th April and they agreed to organise a collection and refund as it wasn't fit for purpose. I was told the courier XPD would contact me directly to organise collection and once it was returned, I would receive a refund. The wardrobe cost £175 plus the delivery charge of £30. I have not heard anything from XPD and have been phoning The Range customer service department every week to try and sort this out. Phone calls have so far cost me £20. Last week I managed to get the advisor to email me and so I now have 3 emails from her saying 'I'll chase this up'. The staff at The Range have told me XPD aren't even answering their phones and that they will escalate my case to a manager. I don't know what to do next. Does anyone have any helpful suggestions please?


  • blond_durhamblond_durham Forumite
    6 posts
    Eighth Anniversary Combo Breaker First Post
    MoneySaving Newbie
    I am having the same problem with the Range but I haven’t even received my item, 6 weeks now.No way of contacting them apart from phone which they cut off after 10 minute wait, XDP ignore all emails. So frustrating I appreciate it is a difficult time but if they are unable to manage orders they should not take customers money
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