Problems with The Range

jenny.ward7322

I ordered a wardrobe from The Range website as we went into lockdown and it was delivered at the beginning of April. After spending a very frustrating afternoon trying to assemble it, I contacted their customer services on 7th April and they agreed to organise a collection and refund as it wasn't fit for purpose. I was told the courier XPD would contact me directly to organise collection and once it was returned, I would receive a refund. The wardrobe cost £175 plus the delivery charge of £30. I have not heard anything from XPD and have been phoning The Range customer service department every week to try and sort this out. Phone calls have so far cost me £20. Last week I managed to get the advisor to email me and so I now have 3 emails from her saying 'I'll chase this up'. The staff at The Range have told me XPD aren't even answering their phones and that they will escalate my case to a manager. I don't know what to do next. Does anyone have any helpful suggestions please?

blond_durham

I am having the same problem with the Range but I haven’t even received my item, 6 weeks now.No way of contacting them apart from phone which they cut off after 10 minute wait, XDP ignore all emails. So frustrating I appreciate it is a difficult time but if they are unable to manage orders they should not take customers money