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Am I entitled to a refund
I ordered a gift from ‘personalisedgiftsshop.co.uk’ at the beginning of April, delivery was attempted on 7th April but returned to sender as no one was there to accept it apparently. I have emailed the company 3 times to chase only to be told they haven’t received it back and until they do they can’t offer a replacement or…
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How can Groupon keep getting away with this ?
I know there have been a few other threads but need to vent. My wife bought garden furniture about £500 and it never arrived - they kept fobbing off with the worst customer service. And then by magic the product is not available but we cant refund you - only we can give you Groupon vouchers not a money refund. 1. The worst…
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Sports Direct - Customer Service frustration
Hello I am hopeful you can help me, with a way to get through to Sports Direct. On the 23rd March 2020 I ordered a trampoline, they advised delivery was 3-5 days, I was also aware that the country was going into lockdown so wasn't too worried when it didn't arrive a week later, however they took my payment (a voucher…
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ARGOS
I purchased a garden strimmer from Argos on 3rd May to maintain my 89 year old mother in law’s garden so she at least could have a good view from her window as she is confined to home during the lockdown. Upon starting the strimmer the head flew off. As ARGOS are not accepting returns I contacted their live chat on 5th May…
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Bensons for Bed Deliveries
Hi, I purchased beds from Benson for beds on March 15 before the UK went into lockdown. The Beds were due to be delivered on April 1st. Then Covid19 hit. I was disheartened as it meant I wouldn't be able to move into a new house, but fully understood it was to protect their staff. However in the last 2 weeks I've…
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Unauthorized Credit Checks
My credit score account has stated a new hard search has been carried out. How do I prevent online companies from doing this?
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"GDPR Article 15: Right of Access" Questions
So I signed up for a direct debit with a company tied to and promoted by a well known UK shopping chain, they have my name, age, address, phone number, bank details and email. The day I joined I started receiving phone calls from a fake +22 number which I've ignored and keep blocking each new one as it comes. I had a…
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Help-link boiler
I'm just looking for a little bit of advice. I bought a boiler in 2013 from help-link as my boiler had completely broke. I went for a baxi boiler as they were offering a 10 year warranty with them at the time. Within 3 weeks of it being fitted I started having problems. And up until 2017 had engineers out at least every 2…
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Currys e-gift Card Debited in Error
Bought £470 Currys e-gift vouchers via works reward scheme, came in form of six vouchers 2 x £200, 1 x £50, 2 x £10. Tried to make a purchase but after adding in vouchers to pay the item went out of stock and order did not complete. Item came back in stock the following day but when adding vouchers into purchase the £50…
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Sweet Candy 4 U order problems
Has anyone ordered anything from Sweet Candy 4 U before as i placed a order from them about 3 weeks ago and i am still waiting for it. I have emailed them a few times with no answer back from them and the phone number on the website just rings and rings. so i am not sure on what to do next as i know things ordered online…
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Unsure what my rights are with an item I can’t return?
Hi all, I wonder if anyone could help with a tricky situation? We purchased a black tap and shower set for our bath online from a reputable online bathroom shop, it arrived and appeared fine. We have fitted this onto our new bath - the layout is that this has been fitted to the middle of the bath rather than the end (so…
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Currys broadband swap Cashback deal
I am absolutely disgusted with currys and don’t believe their sales technique falls in to legal, or at best morally correct. We went to look at TVs and were told they had a deal if you spent over £100 and swapped broadband providers, you get £100 Cashback and £50 to spend in store. We went home to think about it, went back…
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Wimbledon 2020 refunds
Hi all. Sorry if this is in the wrong category or if it should not be on this forum, but can anyone out there tell me how long the maximum time is before we receive refunds on this event. I was told on the 1st april 2020 via email that the event was cancelled and to expect full refund by the end of april, but 6 weeks later…
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Is it just tough luck on me or is there anything I can do?
I haven't been very well recently and allowed my balcony to get into a mess. As I am still exhausted I saved up and paid a company to clean it for me. They came today: complete disaster! I have paid by Visa debit so don't know if there's just nothing I can do now to at least get my money back? Is it just tough luck? I have…
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Advice regarding John Lewis refusal to replace or refund faulty breadmaker
Hi, I hope someone can advise. I was bought a Panasonic breadmaker as a wedding present from John Lewis in April 2017. I started having issues with it towards the end of 2018 - the fruit and nut dispenser worked only intermittently and all of a sudden the rye bread setting that had worked perfectly for months was causing…
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The Range Refusing To Refund Unless You Purchase Something
I bought a set of alcohol marker pens from the The Range on Monday and when I got home and opened them, the quality was very poor, so I returned them to store today and asked for a refund. I was told I could have a refund, BUT, because the item I had purchased was not classed as an essential item, I would have to buy…
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Uber Eats refund required - any help?
Yesterday evening after nearly 8 weeks in lockdown, we decided to treat ourselves to some KFC via UberEats delivery service. We placed our order, and got the notification through the UberEats app that the order was accepted, together with the "estimated" and "latest" delivery time for the order. The restaurant is about a…
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Advice on returning a poor quality item I accidentally did not pay for
After some advice on a consumer issue aggravated by me being
a numpty. I was sent something not fit
for purpose, discovered afterwards I had not paid (genuine error) and vendor is
not answering multiple attempts to contact by different means. * Bathroom furniture (solid wood sink unit but no sink) was specially…
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Double Glazing
We have signed up to get new windows put into our house by a big company a few months back, and they were due to be fitted last month. Obviously with what's going on this didn't go ahead as planned, and was put off by the company well in advance of the installation date. We paid an initial deposit as you do when you sign…
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Oasis return advice
Hi, I posted back a return to Oasis on the 14th April (I have proof of postage). They went into administration on the 15th April. However, I have Royal Mail Track and Trace evidence that they accepted the return on the 17th April. I believe they never should have done this and should have declined the parcel so it would…
