The Range Refusing To Refund Unless You Purchase Something

Keefyd

I bought a set of alcohol marker pens from the The Range on Monday and when I got home and opened them, the quality was very poor, so I returned them to store today and asked for a refund.
I was told I could have a refund, BUT, because the item I had purchased was not classed as an essential item, I would have to buy something that was classed as an essential item, before they would refund.
Surely this Is in breach of my consumer rights?
If I buy something that is not if the quality expected, I am entitled to a refund.
How can they insist you buy something else to get a refund?

There is nothing on their website about this policy and no signs displayed in store advising this before you purchase.
I would also add, they were very happy to take my money and sell me the “non essential “ item in the first place.

This signifies Companies abusing the current situation to make their own ridiculous rules up.

shaun_from_Africa

Keefyd said:

If I buy something that is not if the quality expected, I am entitled to a refund

That's not correct.
Just because something isn't of the quality that you expected doesn't automatically mean that you are entitled to a refund or replacement as when assessing the quality of goods, the price paid can be taken into account.
If the goods are faulty then yes, you are entitled to a refund but low quality doesn't always mean faulty.
How much did the set of pens cost? and how does the price paid compare to similar items sold elsewhere?

Jumblebumble

Keefyd said:

I bought a set of alcohol marker pens from the The Range on Monday and when I got home and opened them, the quality was very poor, so I returned them to store today and asked for a refund.
I was told I could have a refund, BUT, because the item I had purchased was not classed as an essential item, I would have to buy something that was classed as an essential item, before they would refund.
Surely this Is in breach of my consumer rights?
If I buy something that is not if the quality expected, I am entitled to a refund.
How can they insist you buy something else to get a refund?

There is nothing on their website about this policy and no signs displayed in store advising this before you purchase.
I would also add, they were very happy to take my money and sell me the “non essential “ item in the first place.

This signifies Companies abusing the current situation to make their own ridiculous rules up.

I would have said  that's fine but what happens if I  buy the essential item and then immediately request a refund ?
If they want to play stupid games so can I

theonlywayisup

Jumblebumble said:

Keefyd said:

I bought a set of alcohol marker pens from the The Range on Monday and when I got home and opened them, the quality was very poor, so I returned them to store today and asked for a refund.
I was told I could have a refund, BUT, because the item I had purchased was not classed as an essential item, I would have to buy something that was classed as an essential item, before they would refund.
Surely this Is in breach of my consumer rights?
If I buy something that is not if the quality expected, I am entitled to a refund.
How can they insist you buy something else to get a refund?

There is nothing on their website about this policy and no signs displayed in store advising this before you purchase.
I would also add, they were very happy to take my money and sell me the “non essential “ item in the first place.

This signifies Companies abusing the current situation to make their own ridiculous rules up.

I would have said  that's fine but what happens if I  buy the essential item and then immediately request a refund ?
If they want to play stupid games so can I

Are you the op?