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Consumer rights

Archives for May 2020

Very catalogue created credit account without instruction
My sister bought a pair of boots with the Very website and paid for them in full. When the boots had taken longer to arrive than expected she contacted Very and was told the boots were being sent back by Yodel as they were damaged. They also said they didn't have them in stock in black any longer and didn't know when they…
AddCar (Easy Rent) Car Hire fraudulently take payment from Credit Card
Please ask questions, I can barely make sense out of this, any advice appreciated. Sorry it's so long. 12th March 2020 pick up hire car at AddCar, Sofia, Bulgaria (also called Easy Rent). I’ve probably rented cars 50+ times from various companies, apart from car being unusually old and scratched up everything went…
Defective item purchased on Amazon
Hi, I would be grateful for suggestions. I purchased a defective item from a seller, and it was fulfilled through Amazon. I communicated with the seller, and sent a photo of the problem. They said I can request a refund through amazon, the option isn't there to do so. I wanted to ring Amazon but they are not available…
eBay side with seller over missing item
Hi, I’m just hoping for some advice regarding liability for a lost item. Facts. Item cost: £160 Paid: 13/05 Dispatched: 14/05 (Royal Mail Signed *not fully tracked) Tracking info: 16/05 Edinburgh Dispatch Office: Returned To Sender, address incorrect. Issue: one building number missing. Seller claims there was a return…
Car Finance
Im self employed and haven’t been able to work during the lockdown. Prior to the crisis I ordered a new car but I’m now not in a position to complete the deal. Can I cancel and will I get my £2,500 deposit back?
Caravan and Motorhome club storage sites
Whilst I understand these are unusual times I am far from happy with the caravan and motor home clubs access to their storage sites.I bought a new £60000 motor home , paid £350 and put it into a C&MC storage site 18th March. C&MC have denied all access to my property ever since , they say this will continue until July 5 th…
Microsoft problem? Missing digital games
Hi All I tried to play one of my games that I bought on the xbox one last night and it was saying that I needed to buy this game. This was strange due to the fact that I had bought it. It was too late to call microsoft so I looked on my microsoft account and the game has disappeared from my list. The only proof that I have…
DPD Delivery
Hi.. trying to get some advice on the situation currently that I am in, so DPD has delivered a item to my house, when I opened the door the parcel was just on my doorstep and the delivery driver pretty much waved off goodbye. once I took the parcel in, I realised that the address was correct but the parcel was addressed to…
Digital purchases, what are my rights?
Hi all, I made an online purchase for a digital product (download and licence key) back in 2018. I still have the installer downloaded but I don't have the key any more. I tried to install it again but I found I was unable due to the missing key. The company that I got it from has moved from a shop to a subscription based…
Nursery changing the way they charge
Hi all. Don't know if this is the correct place but couldn't find anything more appropriate. So my daughters nursery has been closed, due to to Coronavirus for the past 2 months and the way they workout out the monthly invoice used to be Weekly Cost X 50 ÷ 12. I have just received the latest invoice for June, as they are…
Moved: Fraudulent eBay transaction - £900 taken from bank.
This discussion has been moved.
Facebook Ad - payment trap
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Bad Shiply experience
Too late for me, but a warning for other potential Shiply users. Organised for an oil tank to be picked up and delivered for a fair price. After Shiply picked up item, driver phoned & complained the pick-up address was a long way off where he thought. I gave him the correct address and postcode so not sure what else I can…
Car repossession
My daughter had her car repossessed after falling behind with payments, I dont understand why she's still paying for a car she no longer has. Surely if they resold the car they are getting the money for it twice??
'Primrose' - Goods paid for on debit card, not received, no response, can my bank refund?
Hoping someone can help as usual. I purchased some garden plants on my debit card for approx. £50 on 22 April, I was appreciative that there was a slight delay in delivery with the current situation but the website advised approx. 2 weeks for plants longer on bigger items, the plants still haven't arrived. I have tried to…
Debenhams returns
Hi all, i hope you can help please. I ordered some clothing from Debenhams direct a couple of months ago and then returned some items via Hermes (as they are the courier they use). I have had some vague confirmation that they have delivered my parcel back to Debenhams but now that Debenhams are in administration I am not…
Who do I sue the builder or his company?
I plan to sue a builder, the contract/agreement title says "Builders Name" and then in brackets ("His company name"), do I sue him as an individual, or his registered company? he's listed both on the contract. Another question, his company is a Limited company, could he just pull out money and bankrupt his company when I…
Argos Issue
Can someone confirm if I am correct on my view of this. In January this year I pruchased an Epson printer, reserved online and collect & paid instore. I also paid for the extra 3 year Argos insurance cover.This printer has recently developed a fault where two of the colours will not print. I have been through the usual…
Amazon
I have a possible fraud on my Amazon account which they are looking into. The only way you can communicate with Amazon is online. Their customer service is appalling, I have requested to speak to management about this or request their complaint procedure but they just cut you off. Does anyone know how you can raise a…
Dreaded David Lloyd - 12 month Contract Extension
Hi all. I know David Lloyd can be a hot topic when it comes to contracts and cancellations, but I wanted to see if anyone had any advice or ideas. My husband and I signed up with a 12 month membership starting on 01.09.2020 and due to finish on 31.08.20. For various personal and financial reasons, we didn't want to be…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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