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Microsoft problem? Missing digital games

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Hi All
I tried to play one of my games that I bought on the xbox one last night and it was saying that I needed to buy this game. This was strange due to the fact that I had bought it. It was too late to call microsoft so I looked on my microsoft account and the game has disappeared from my list. The only proof that I have is the payment on my bank account that went through. What would my next steps be due to the fact that a chargeback has the 120 day limit and its past that.
Many thanks in advance

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Ask Microsoft is your first step .
  • TrickyDicky101
    TrickyDicky101 Posts: 3,529 Forumite
    Part of the Furniture 1,000 Posts
    Are you sure you are logging in with the right Microsoft account?  I maintain two so games in one don't show in the other.
  • Warpedmedic
    Warpedmedic Posts: 11 Forumite
    Seventh Anniversary First Post Combo Breaker
    Right been on at them about this they have admitted to a error that they say has meant that a payment couldn't be taken for the games. I spoke with the bank and they have confirmed the payment went through fine. Now I have had to send microsoft proof that the payment went through which it did. Now it's a waiting game but when this is all done I will never buy digital from microsoft again.
  • powerful_Rogue
    powerful_Rogue Posts: 8,328 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Right been on at them about this they have admitted to a error that they say has meant that a payment couldn't be taken for the games. I spoke with the bank and they have confirmed the payment went through fine. Now I have had to send microsoft proof that the payment went through which it did. Now it's a waiting game but when this is all done I will never buy digital from microsoft again.
    Mistakes happen. It's being sorted.

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,622 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Right been on at them about this they have admitted to a error that they say has meant that a payment couldn't be taken for the games. I spoke with the bank and they have confirmed the payment went through fine. Now I have had to send microsoft proof that the payment went through which it did. Now it's a waiting game but when this is all done I will never buy digital from microsoft again.
    So they've made a mistake, they're going to correct it yet you're still going to cut your nose off to spite your face because you have to put a tiny amount of effort in to correct an annoying mistake.  Seems proportionate.
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