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Microsoft problem? Missing digital games
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Warpedmedic
Posts: 11 Forumite

Hi All
I tried to play one of my games that I bought on the xbox one last night and it was saying that I needed to buy this game. This was strange due to the fact that I had bought it. It was too late to call microsoft so I looked on my microsoft account and the game has disappeared from my list. The only proof that I have is the payment on my bank account that went through. What would my next steps be due to the fact that a chargeback has the 120 day limit and its past that.
Many thanks in advance
I tried to play one of my games that I bought on the xbox one last night and it was saying that I needed to buy this game. This was strange due to the fact that I had bought it. It was too late to call microsoft so I looked on my microsoft account and the game has disappeared from my list. The only proof that I have is the payment on my bank account that went through. What would my next steps be due to the fact that a chargeback has the 120 day limit and its past that.
Many thanks in advance
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Comments
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Ask Microsoft is your first step .
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Are you sure you are logging in with the right Microsoft account? I maintain two so games in one don't show in the other.0
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Right been on at them about this they have admitted to a error that they say has meant that a payment couldn't be taken for the games. I spoke with the bank and they have confirmed the payment went through fine. Now I have had to send microsoft proof that the payment went through which it did. Now it's a waiting game but when this is all done I will never buy digital from microsoft again.0
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Warpedmedic said:Right been on at them about this they have admitted to a error that they say has meant that a payment couldn't be taken for the games. I spoke with the bank and they have confirmed the payment went through fine. Now I have had to send microsoft proof that the payment went through which it did. Now it's a waiting game but when this is all done I will never buy digital from microsoft again.
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Warpedmedic said:Right been on at them about this they have admitted to a error that they say has meant that a payment couldn't be taken for the games. I spoke with the bank and they have confirmed the payment went through fine. Now I have had to send microsoft proof that the payment went through which it did. Now it's a waiting game but when this is all done I will never buy digital from microsoft again.3
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