-
Faulty kitchen warranty
Hi, think this is in the correct category. We have a Wren kitchen, approximately 7 years old which is still under warranty and has become discoloured. I sent Wren an email with photos and they said that they will replace what's required no problem. They said they "might" contribute towards the fitting cost after I get…
-
Refund for a show postponed
Hi, I have paid for a ticket for the Bushcraft show in May, it has been postponed until next year. They have deferred tickets until then but I won’t be able to get time of work for that show next year.. I have ask for a refund on my tickets and they are refusing to answer my messages and emails, they have to said to others…
-
Do you have any consumer rights when ordering personalised goods online?
I ordered 45 personalised rugby shirts for a kids tour earlier this year. The company concerned agreed to provide them around 20/25th March this year. Obviously the Covid-19 shutdown came into place before they were shipped. I did not receive any communication from them about delay. I contacted them early April asking when…
-
Zipworld.com refusing refunds to customers
Hi, I had a booking with Zipworld.co.uk upwards of £1200 and the company are refusing to refund my booking. they cancelled the booking due to the virus ☹️ Is there anything I can do? I don't think I will be alone on this one. Any help appreciated
-
None Delivery Dispute
I ordered from EBuyer for items £100+, paid (via debit card) for the standard delivery which was 3-5 working days. The delivery was marked as received 10 days ago, however being home all day I know nothing was received and nobody came to the front door which is where it is claimed to have been left. On the Yodel tracking…
-
Broken 3k Laptop scan.co.uk
Purchased very expensive 4k MSI gaming laptop from SCAN.CO.UK, cpu fan failed shortly after with very little use. Was told by 'Guy S' at scan returns that it was a simple fan fix and wouldn't take long. I explained to 'Guy S' i had 2TB of data on it and all my work that i needed back before end of month, i was assured it…
-
Can I be refused a refund on a faulty item?
I had a delivery from Argos yesterday (29/04) and began assembling this morning (30/04). When I was building the product I noticed that two parts were missing and part of the item was broken. I haven’t been able to get in touch with them as of yet due to no response on the phone, live chat or Twitter but they have said in…
-
How can i get a refund for an unauthorised transaction from Ring?
Ive got a Ring video doorbell and renewed the yearly subscription about 4 weeks ago for the usual £24.99 fee for the year. Not a problem. Was checking my bank statement today and saw a transaction called 'Ring Yearly Fee' for £49.99 go out which I did not authorise, or agree to in any way (plus ive already paid the £24.99…
-
ASOS Returns
Hello All I wasn’t sure if this is the right section for my problem but here goes. I’ve been looking through my finances for the past year and realised that I haven’t been refunded for 7 ASOS orders amounting to just over £2,000. I have checked both my PayPal and bank accounts thoroughly and I have definitely not been…
-
Groupon!!!
Hi everyone My Wife and I bought Groupon vouchers specifically to visit a hotel in the Lake District. Unfortunately about a week before the trip, the hotel closed its doors due to the lockdown. Groupon is being really helpful (not) and saying we can have credit vouchers. My problem is that I don't really want over £200…
-
Wayfair no return policy
Hi there. I ordered some black out curtains for my daughters nursery from Wayfair. They arrived but they are in no way blackout. I would like to return them but they say because of Corona they aren’t accepting returns? I feel like I’ve been done as I now have to fork out for different curtains and can’t get my money back.…
-
Can a company refund you then take back that same refund?
Hi, I purchased something via paypal from bank account, everything went through fine. Couple of weeks later, get a refund via paypal with paypal indicating it came from the company I purchased from. Didn't do anything with it and the service I paid for was still working. Couple of weeks later getting an email saying that…
-
Missed gymnastic classes
Due to Coronavirus my daughter missed 3 gymnastic lessons in March as the club shut. I pay a month in advance by standing order and the invoice does state no refunds can be given. Just before my April payment was due to come out I requested to freeze my membership as I was unable to pay due to massive salary reduction,…
-
Glazing company want to charge for warranty replacement?
Hi, I have a lean to conservatory that has various issues, most are out of warranty, which is fine. However, the glass has a 10 year warranty that is still active, on whether the hermetic seals fail. The entire roof and at least 1 door panel has failed, and I am claiming for them citing the warranty. The company are…
-
Royal Mail Special Delivery, status delivered but no parcel
Hi all I'll make it quick. I ordered something from ebay a few weeks back, its estimated delivery date was 22nd April. No parcel in sight so I contacted the seller yesterday (29th april). He messaged me back saying he sent it out on monday(20th april), he sent me the tracking number and picture of the recipet. It says the…
-
Debt collectors sent in without any attempt to contact in over a year.
I've just had a debt collection letter from a company called "UKSearch Ltd" representing Tonik Energy. It is for monies owed which I did not know existed (I have always paid via direct debit). It says ""As you have not responded to earlier communications to clear this debt in a satisfactory way, you should now directly…
-
Issue with Love Holidays, not refunded as said they would (not COVID-19 related)
I booked a hotel through Love Holidays for a holiday in Nov/Dec 2019. We had to pay extra at the hotel to upgrade as we were not provided with the correct room. When we returned I raised a complaint (10th December) with Love Holidays with evidence of the additional cost to us. On 5th April they completed their…
-
Refund from the Lowry
Hi I purchased 4 tickets to see a dance performance at the Lowry Manchester. Obviously it has been cancelled and they have given me vouchers to use at a later date. I have no idea if the company I want to see will be touring again or what chance I will have of the seating option either. Do I have to accept vouchers? Thanks…
-
Nintendo E-Shop (No refunds)
Hi Forum, My daughter got a switch for Christmas, which was the best present ever. Being the conscientious daddy, I set it up with parental controls which meant I had to create my own profile on one of the many Nintendo sites. About a month ago I saw a deal on the Nintendo E-Shop for the heavily discounted Gold version of…
-
Currys pc world complaints
I apologise if this is on loads of posts all ready...but ordered washing machine online..it turned up..opened packaging...the metal all bent up..its been dropped big time...I've tried getting through on the phone lines for over 2 hours.its disgusting the way they treat customers...its all sale sale sale...how do you…