ASOS Returns

riznarma

Hello All

I wasn’t sure if this is the right section for my problem but here goes.

I’ve been looking through my finances for the past year and realised that I haven’t been refunded for 7 ASOS orders amounting to just over £2,000. I have checked both my PayPal and bank accounts thoroughly and I have definitely not been refunded. 

Yesterday, I messaged the ASOS Help Account on Twitter as I couldn’t get through to them on the phone and after requesting more details, I haven’t heard from them since. 

I know I may need to be a little patient but I wanted to know, is there anything else I should do? 

Any help will be greatly appreciated, this is such a horrible situation for me. 😩

Thanks in advance, Riz.