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Faulty kitchen warranty
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Willfield100
Posts: 1 Newbie
Hi, think this is in the correct category.
We have a Wren kitchen, approximately 7 years old which is still under warranty and has become discoloured. I sent Wren an email with photos and they said that they will replace what's required no problem. They said they "might" contribute towards the fitting cost after I get quotes.
My question is should I expect them to pay all the fitting costs and any other costs incurred?
Thanks for any replys.
We have a Wren kitchen, approximately 7 years old which is still under warranty and has become discoloured. I sent Wren an email with photos and they said that they will replace what's required no problem. They said they "might" contribute towards the fitting cost after I get quotes.
My question is should I expect them to pay all the fitting costs and any other costs incurred?
Thanks for any replys.
0
Comments
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Depends on the terms of the warranty. Warranties are not the same as consumer rights. If the warranty only covers parts not labour, then you'll have to pay for fitting and anything they pay would be goodwill.0
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Aylesbury_Duck said:Depends on the terms of the warranty.
https://www.wrenkitchens.com/cabinet-warrantyLimitations and conditions
4. Please note that we will not deal with or pay for the removal of defective cabinets (or parts) and it is your responsibility to collect replacement items from a Wren Kitchens Limited store of your choosing.
5. Installation of any repaired or replacement cabinet or cabinet part will not be Wren Kitchens Limited's responsibility.
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