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Claiming cashback
I went through Top Cashback to apply for faster broadband with Talk Talk which should have given me £90 cashback. After I had completed the process I noticed that I didn't receive the usual confirmation email from Top Cashback. I contacted customer services and they said my claim would be put forward after 30 days. In the…
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Cancelling a holiday booked online
I booked a holiday online with Virgin Holidays, and paid a deposit. The holiday used BA flights. Out of interest, I wondered how much BA holidays would charge. It was about £1200 less. So, the day after I booked the Virgin holiday, I cancelled it and booked with BA. Virgin said I have to lose the deposit. Even with that…
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Garden Swing purchased via Groupon - broke after 6 months. Rights?
Purchased garden swing (£63) via Groupon in June 2019. December 2019. Two parts of metal poles holding the canopy rusted and broke off (one at each side) so canopy could not be used, I forwarded Groupon photos of the damaged items. Contacted Groupon who initially offered Groupon vouchers. I replied I would prefer my debit…
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Item not delivered as promised - What are my rights?
Tumble dryer supposed to be delivered today. Took time off work for delivery. Started to get suspicious when I'd not heard anything. Contacted the company, BOX, who said, yes, it should be delivered today but they're "supplier" sent it out. Anyway, not today, tomorrow now. Reasons "not their fault its the supplier" and…
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Car Insurance didn't put policy through - compensation
Hi I was wondering about your thoughts on this. I was left without insurance for 2 days due to insurer error. They have offered me compensation for this at £75. Are people of the opinion this is a reasonable amount? Im looking for an unbiased view as well as whether I even have a chance of getting more. I'm super bias…
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Catalogue Apr increase
I have had an account with JD Williams for a couple of years. There is a small balance of 250 at the moment. About 3 weeks ago they wrote to me to say my limit was been increased to 1500,all payments have been on time since the account was opened. This week a letter arrived telling me they viewed me as an "Increased risk"…
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Is there anyway to get our money back
Hi they’re, I really could do with some help if anyone knows. My son-in-law purchased a gold necklace/chain from an online jewellers for £1450 and paid £222 upfront and put the rest on Klarna (the credit facility offered by many retailers these days). The chain arrived damaged with a broken link found in the box. He…
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Victoria Plum not amending credit agreement to pay refund-Help
Sorry this will be long, but want to out everything in so as not to drip feed. In March 2018 I bought £4000 worth of bathroom items from Victoria Plum online and paid using their 0% finance agreement through Barclays Partner Finance over 24 months. When the items were delivered the tiles that I had ordered (£179 worth)…
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Washing Machine recall
Received a replacement but not happy with the Machine and programmes, they have informed me I should have checked replacement features and therefore no replacement changes can take place. Have I any rights to complain.
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Urgent help re Communication Ombudsman upheld mobile network decision
Hi,I have a friend who needs urgent help in this matter (by 27th Feb he needs to act) and I hope the knowledge and expertise this group has will surely provide guidance and support. My friend got an upgrade deal on his new mobile phone and he was agreed that the new phone will be delivered next day. The delivery company…
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Will Apple fix/replace my iPad?
Wasn’t sure whether to post this in Consumer Rights or Techie Stuff, but anyway, a week ago I updated my iPad to the latest ios (purchased in 2018) and it’s now unusable. Problems, as a result, are...* Safari repeatedly crashing &/or closing * Apps repeatedly crashing &/or closing * Youtube & prime video buzzing, juddering…
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Event cancelled but no refund of booking fees
Hello This is most likely my fault quite an ominous start, I recently purchased two tickets for the Murder Trial live. The tickets were £20 each plus a £3.50 booking fee. The night before the event I received an email to say it was cancelled due to high winds, completely understandable. However I’ve only received a refund…
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Bensons for beds - cancellation within 24 hours but still charged me £480!
I am at my witts end and wanted to see if anyone could advise me on the issue I am facing at the moment. Last week I went into a Bensons for beds store to have a look for a new bed, to get ideas on pricing (since its been a while since we have changed our bedframe itself) I was approached by a man in the store, who then…
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Refund for an item which I haven’t received
I placed an order with Thetinyhuman on 24/01. I received a shipping confirmation email on 30/01. The items were sale items, and the website states that all items should ship within 14 days and dispatched items should be received within 1-4 days. By 10/02 I still hadn’t received the order, so tried to contact the company on…
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DFS Sofa out of Warranty but leather is cracked
Can anyone help advise where I go with this next. DFS Sofa just under 3 years old. Still paying on their 0% 4 year credit. Leather is cracked and split on 2 cushions. DFS stating it is out of warranty therefore they wont do anything or they might do something at a cost. As stated the sofa is only 3 years old, very well…
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Faulty Shoes - What are my next steps?
Hi all, My first message so I hope you can help. I bought a pair of black ladies loafer shoes for £36 online at Evans in November 2019. They were lovely and I wore them to work. 2 weeks ago (less than 3 months after I bought them) I noticed one of the shoes felt funny when I walked so I looked at the sole of the shoe and…
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Sportsdirect online return faulty item?
I ordered something off the Sportsdirect website and it has some glue marks that I'm not happy with. Unfortunately my local store doesn't have this item in stock. Can I return it to the store and get them to order a replacement for me? If I send it back in the post, I would need to pay for the postage and tracking and I…
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Brand new camera
My husband bought a brand new Canon camera online via the Currys website on 14 November 2019 for our holiday of a lifetime to Singapore, New Zealand and San Francisco starting on 30 December 2019. He tested the camera when it arrived and it zoomed and took photos. When we arrived in Singapore the camera switched on but…
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Sent PlayStation 4 to Sony for repair - lost in transit
Hello all New here and not sure where else to post to get advice.. Anyway, my son's ps4 developed a fault a few weeks ago and I got onto Sony and started a repair order. They sent me a label to attach to the box which I did and put the console inside and sent it back to them. Over a week went by without any news so I…
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Hotel late arrival and non cancel bookings
Hi, I made a hotels.com reservation for 3 nights at the the no cancellation price. The 3 days had individual pricing. We were driving to the hotel and plans changed and we arrived late on day 2 of the booking. The changes were our fault and not the kind of thing that counts as delay under insurance etc. . The hotel had…
