Washing Machine recall

punchandjudy

Received a replacement but not happy with the Machine and programmes, they have informed me I should have checked replacement features and therefore no replacement changes can take place. Have I any rights to complain.

LilElvis

punchandjudy said:

Received a replacement but not happy with the Machine and programmes, they have informed me I should have checked replacement features and therefore no replacement changes can take place. Have I any rights to complain.

Not unless you were told that the machine had features/ programmes it doesn't actually have. They're right - you should have checked out the features and read reviews before accepting the replacement machine.

mattyprice4004

Yes, they're right - it's on you to research the machine and make sure it's up to the job or works as you want. 
You've always got the right to complain, no one can stop you - but they also have the right to disregard the complaint if it's unreasonable, like in this case.

Sorry, but homework first then agree after.  

punchandjudy

Agree, but..I was not informed of a choice of Machine the site just came up with a replacement machine and no mention of choice, I thought it would be like for like. 

elsien

They haven't been in any way open or honest about the process - they dont tell you that the offers change over time if you wait. I also thought there was only one option and it wasn't clear that programmes would take a lot longer to run.
Having accepted it, I don't think you'll get far with a complaint but have a look on the FB group
 whirlpool hotpoint creda indesit recalls support group uk
A few people have had a success with a like for like machine but they are a tiny minority.