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Washing Machine recall

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Washing Machine recall

4 replies 141 views
punchandjudypunchandjudy Forumite
2 posts
First Post
MoneySaving Newbie
Received a replacement but not happy with the Machine and programmes, they have informed me I should have checked replacement features and therefore no replacement changes can take place. Have I any rights to complain.

Replies

  • LilElvisLilElvis Forumite
    5.4K posts
    Sixth Anniversary 1,000 Posts Name Dropper
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    Received a replacement but not happy with the Machine and programmes, they have informed me I should have checked replacement features and therefore no replacement changes can take place. Have I any rights to complain.
    Not unless you were told that the machine had features/ programmes it doesn't actually have. They're right - you should have checked out the features and read reviews before accepting the replacement machine.
  • mattyprice4004mattyprice4004 Forumite
    4.7K posts
    Eighth Anniversary 1,000 Posts
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    Yes, they're right - it's on you to research the machine and make sure it's up to the job or works as you want. 
    You've always got the right to complain, no one can stop you - but they also have the right to disregard the complaint if it's unreasonable, like in this case.

    Sorry, but homework first then agree after. :) 
  • punchandjudypunchandjudy Forumite
    2 posts
    First Post
    MoneySaving Newbie
    Agree, but..I was not informed of a choice of Machine the site just came up with a replacement machine and no mention of choice, I thought it would be like for like. 
  • elsienelsien Forumite
    22.1K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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    They haven't been in any way open or honest about the process - they dont tell you that the offers change over time if you wait. I also thought there was only one option and it wasn't clear that programmes would take a lot longer to run.
    Having accepted it, I don't think you'll get far with a complaint but have a look on the FB group
     whirlpool hotpoint creda indesit recalls support group uk
    A few people have had a success with a like for like machine but they are a tiny minority. 

    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
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