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Sportsdirect online return faulty item?
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cj2011
Posts: 115 Forumite

I ordered something off the Sportsdirect website and it has some glue marks that I'm not happy with. Unfortunately my local store doesn't have this item in stock. Can I return it to the store and get them to order a replacement for me? If I send it back in the post, I would need to pay for the postage and tracking and I shouldn't as the error was not at my end.
My options:
1. Return by post - would need to pay for P&P plus tracking.
2. I could return the item to the store for store credit and then place a fresh order of the same item from the website (using the store credit), but then I'd need to pay P&P again even though I paid it the first time around.
Is there a third option, i.e. return to store and get them to re-order the item that they don't have in stock so I don't need to pay P&P again? The item has a few cosmetic faults and I want a replacement without the faults so I shouldn't need to pay P&P again as the item should not have passed the factory quality checks.
My options:
1. Return by post - would need to pay for P&P plus tracking.
2. I could return the item to the store for store credit and then place a fresh order of the same item from the website (using the store credit), but then I'd need to pay P&P again even though I paid it the first time around.
Is there a third option, i.e. return to store and get them to re-order the item that they don't have in stock so I don't need to pay P&P again? The item has a few cosmetic faults and I want a replacement without the faults so I shouldn't need to pay P&P again as the item should not have passed the factory quality checks.
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Comments
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Have you contacted Sports Direct to explain that the shoes are faulty and request a returns label? What do their Ts&Cs say about returning faulty goods, rather than change of mind returns?
Generally you can't return to the store if bought online.1 -
As far as I know, Sports Direct keep both sales channels separate - so they'll need to be returned to them rather than to a store.
I'd be asking them the questions, unfortunately no one here will be able to answer as accurately as they can.
Contact here: https://www.sportsdirect.com/CustomerServices/ContactUs/ContactForm0 -
LadyDee said:Have you contacted Sports Direct to explain that the shoes are faulty and request a returns label? What do their Ts&Cs say about returning faulty goods, rather than change of mind returns?
Generally you can't return to the store if bought online.0 -
mattyprice4004 said:As far as I know, Sports Direct keep both sales channels separate - so they'll need to be returned to them rather than to a store.
I'd be asking them the questions, unfortunately no one here will be able to answer as accurately as they can.
Contact here: https://www.sportsdirect.com/CustomerServices/ContactUs/ContactForm0 -
It's not shown anywhere on their website but if you do a search on Google, you can find this address:FREEPOST RRGJ-ZZSB-GLBXBy all accounts, they give this out if you complain hard enough.
Sports Direct
PO Box 9034
MANSFIELD
NG18 9DD
It might be worth sending them an e-mail asking for confirmation that this Freepost address is still valid.0 -
"(I had expected I might be taking a risk if the item needs to be exchanged due to not fitting, but hadn't anticipated that I would need to cover the postage if they send me factory rejects with glue marks etc.)"Are you saying they've sent you "seconds" or rejects when you thought you were buying a faultless item?0
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Manxman_in_exile said:"(I had expected I might be taking a risk if the item needs to be exchanged due to not fitting, but hadn't anticipated that I would need to cover the postage if they send me factory rejects with glue marks etc.)"Are you saying they've sent you "seconds" or rejects when you thought you were buying a faultless item?0
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Legally they should refund you the cost of any postage to send it back to them.
You have 30 days from when it was delivered to tell them its faulty.
Contact them, explain why they are faulty and that you would like to return the item. see if they offer pre-paid postage but get confirmation that under the consumer rights legislation they will refund you for the postage to return faulty goods.
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jon81uk said:Legally they should refund you the cost of any postage to send it back to them.
You have 30 days from when it was delivered to tell them its faulty.
Contact them, explain why they are faulty and that you would like to return the item. see if they offer pre-paid postage but get confirmation that under the consumer rights legislation they will refund you for the postage to return faulty goods.0 -
If the trainers are faulty but they won't refund postage, (even after you argue with them) I guess you'd have to sue them. There is "nobody" to "complain to". But would it be worth your time and effort to sue them?What was the cost of the trainers and what did you want them for? Some errant glue on the uppers of a specialist pair of trail running shoes costing c. £150 that you want for trail running, might not be considered a fault, whereas glue smears on a "fashion accessory" trainer costing half as much (or twice as much!) could be.Can you post a photo?0
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