Sportsdirect online return faulty item?

cj2011

Manxman_in_exile said:

If the trainers are faulty but they won't refund postage, (even after you argue with them) I guess you'd have to sue them.  There is "nobody" to "complain to".  But would it be worth your time and effort to sue them?

What was the cost of the trainers and what did you want them for?  Some errant glue on the uppers of a specialist pair of trail running shoes costing c. £150 that you want for trail running, might not be considered a fault, whereas glue smears on a "fashion accessory" trainer costing half as much (or twice as much!) could be.

Can you post a photo?

They are fashion shoes and they do need to look good. It is usually up to the customer to decide if the customer is satisfied or not and of the many online stores that I've needed to return something I was not satisfied with to, they have all accepted the return without any arguments (usually in the store where they could see the fault in person, unless it was one of the online stores that didn't have a physical store, in which case they sent a pre-paid label).